"Have used Student Universe for several trips and have been very satisfied!
Thank you for making cheaper tickets available to those of us who are struggling to make ends meet while we study!"
"It asks me if I want to buy 5 types of insurances. Please stop and give me the option to confirm my flight. "
"It provides a good price. Easy to register as a student identity. "
"easy and efficient and very effective "
"Awful experience cancelled flight twice and did not get help and lost money awful experience "
“Hi there, we're sorry you didn't have a good experience. Unfortunately, we're not in control of airline schedule changes or when the airline cancels flights, but we did attempt to get you rebooked. Unfortunately, the airline was not able to help us rebook but we did get you a refund. We understand that the new flights you had to book were more expensive, and we've reached out to you directly to refund the difference since you weren't alerted of the schedule change in time to get new flights automatically. Reach back out to us directly if there's anything else we can do to help.”
"Very gd deals well priced"
"Love the exclusive student pricing ! "
"Really User friendly. The table of all flights around the date I want was useful."
"Got the best deal at low price
"
"I wish there weren't so many additional payment offers"
"smooth efficient and very simple"
"I liked the flexible dates options"
"had to wait 4 hours to talk to someone about an issue."
“Hi there, we're sorry about that. Our phone lines have been very busy lately due to Covid-19 concerns. According to our records, you were able to leave your phone number for a call back and we called you 1.5 hours after that call. If there's anything else we can do for you, please feel free to send us a direct message here and we'll make sure it gets taken care of. ”
"Your prices, ease of use of your website and you customer service are amazing."
"found decent airfare on your site."
A rep from StudentUniverse, cccm, has responded:
“Hi there, we're sorry you were frustrated. However, since Covid-19 has made travel plans more variable, many travelers want to purchase additional insurances or other add-ons to make their travel experience smoother. Please let us know if there's anything we can do to help you.”