"There is literally no experience involved."
"Always a great experience to buy for student universe! "
"Quite fascinating booking experience. "
"Kind of irritated at the fact that the summer promo code did not last for the entire day in my time zone and could not use it. The webpage stated that it was valid for 5/9/2021. But its 11pm and I just went to buy my flight and the code said it was no longer valid. Which is frustrating because the promo code is still being promoted on the website. called customer service and the guy was absolutely no help, and instead of trying to help or give just a little bit of guidance he said "well we can get you a preference on seats if you like, but its $8". "
"I needed to change information on my ticket and waited on hold for an hour and nothing ended up getting fixed even though the person I spoke with said it would. "
"higher price has been charge."
“Hi there, we're sorry for the confusion! Sometimes when you book a ticket with a promo code, we have to charge the full amount for the airline, and then provide the amount of the promo code as a credit to your bank account or card. If you check your statement, you should see two transactions—one for the ticket, and one for the promo code (as a credit on your account). Hopefully that helps, please let us know if it's still not accurate. ”
"Quick and efficient service easy to use"
"I didn’t read the fine print as I trusted the booking process to be similar to various other agents I have used. I definitely won’t be a return customer as I prefer a transparent process where the price is what it is or it is made clear that the price will triple if you are not a registered member!!"
“Hi there, we're sorry you felt our pricing wasn't transparent. However, we are a flights company that focuses on students and have specialized pricing and discounts specifically for students. If you book as guests (without logging in) or as an adult (older than 26/not a student), then you won't be eligible for the student discount pricing. If there's anything we can do to help, feel free to reach out directly.”
"always very easy and good savings "
"It was great to book tickets with student universe it has the best deals "
"Student universe is literally the best service ever. Never once have they ever given my a problem"
"Used several times. No problem."
"Airfare was booked and then cancelled. So I have to buy ticket from other flight agency."
“Hi there, we apologize for the inconvenience. Unfortunately, our system was unable to find a match between your card and the information provided—to protect your information, we reached out to confirm your payment information, but we were unable to reach you. As a result, we were unable to confirm your reservation. Please give us a call directly if we can help further!”
"Very good customer service. Would like to book child tickets online too rather than having to call."
"Your referral coupon is B R O K E N"
“Hi there, sorry about that! If we can do anything to help at this point—or if there's an error you could describe for us so we can get it fixed—please feel free to message us directly, we'd love to look into it. ”
A rep from StudentUniverse, cccm, has responded:
“Hi there, we're sorry about that! It should have worked, so we'd be happy to fix that for you or give you a promo code off your next purchase. Please just DM us and we can help you :) ”