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5/5

2003-03-26

"I ordered a Coolermaster HTPC case on Sunday night. I received a confirmation email with UPS tracking number on Monday. The item reached me in Pennsylvania a week later on Monday via UPS ground. All in all a great online vendor, no wonder their rating is so high. I would order from Sundial Micro again."

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5/5

2003-03-12

"superb! They were able to find hard to locate products (even on the web), and my order shipped in 3 hours!!! By far my highest recommended store online, right up there with newegg in terms of satisfaction."

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Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
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Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
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5/5

2003-03-05

"This was my first purchase from Sundial Micro. It won't be the last... I purchased a new Cooler Master chassis for my HTPC. The order was processed within 4 hours of the time I placed it and was sent my tracking number at the same time. The order was received in perfect condition in the original Cooler Master packaging on the exact date it was supposed to. I will gladly recommend this site to my friends and co-workers."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
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5/5

2003-03-05

"Excellant service. Ordered and shipped the same day. Good prices and selection. Have ordered before and will again. Highly recommended."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-27

"Terrific service and delivery turn around. My order was delivered the next day (CA)."

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5/5

2003-02-27

"Recently I purchased a high end Cooler Master case from Sundial Micro, the ATC-201B-SXK (w/ window). The order was placed over the internet and I received the invoice promptly in my e-mail. The next day I was informed that the following had happened:

"SINCE ATC-201B-SXK JUST RAN OUR OF THE STOCK, WE SHIPPED YOU ONE ATC-201C-SXK CASE AND ONE ATC-SPB-210CV (WINDOW SIDE PANEL FOR THE SUBJECT CASE). Please replace the window side panel onto the case, and you will get exactly ATC-201B-SXK as you ordered PLUS one solid side panel for free :)"

THAT'S service people! This side panel goes for $38 on their website, but it was more important that I, someone they didn't even know, walk away happy. If you have any desire to buy Cooler Master products (their specialty), do it here and do it with confidence! Thank you again Sundial Micro, I'm a big fan!

Sincerely, Mike Youtz
"

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-15

"Outstanding purchase experience. Product shipped same-day as order and arrived in excellent condition. Sundial notified me, via e-mail, of order processing, shipment, and UPS tracking number. Would do business with Sundial again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-15

"I was searching for a Coolermaster ATC-110 case. Most of the resellers just refused to ship it to Lithuania, other didn't have it, and others prices were above $300. At Sundial Micro I found that case with lowest price ($238) and moreover they were able to ship it to LT. Also i found some nice cables there and added to my order. The only imperfection was that they accepted only wire transfer (no credit card) and that costed extra $30 for me. My parcel arrived as expected (one week after transfering money) and was in a perfect shape. I'm very satisfied with their service and my new case. I'll do business with Sundial Micro again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

MPK
5/5

2003-01-30

"
I was recomended to contact Sundial Micro, Inc by Coolmaster for replacement panels for an ATC-111C-SX2 case.

So, I was going to contact them via phone because they were local.

But, I was contacted by Sundial Micro via email, before I got the chance to call.

Coolmaster had forwarded my situation to Sundial Micro. And
they were able to help me.

I found that the company is most helpful with my request. And the replacement panels were in stock and was also shipped: sameday.

I also recieved 2 emails from Sundial Micro with an order confirmation, tracking number with in the hour, and a contact number for any further info.

I find, that their service is great and personel quite helpful.

All this just to get products out by the end of the day; to the end users.

Thank You, very much!!

Will be shopping with them in the future!!!

Les
San Francisco, CA
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-23

"Great prices, fast shipping, and very polite."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

d0g
5/5

2003-01-11

"This was my first purchase though sundial. Ordered a cooler master 220b case. Received it in perfect condition. They replied promtly to my emails.I will use them again "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
N/A
Overall technical support
N/A
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-01-07

"This was my first order. After placing I discovered I had made a mistake. My email and fax correction were responded to by phone and I also got an email confirming the correction. Order was shipped the following day and delivered without any problems.

Good pricing, prompt response and fast shipping make this a vendor I will use again.
"

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N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-01-06

"This is my first time ordering from Sundial Mirco and I must say their customer service is best I have ever seen!! They were very prompt in responding to emails, they notified me of a compatibilty problem with 2 of the items I ordered and they gave me a tracking number the same day my order was shipped. There was a small problem with the order when it arrived but it was quickly rectified as soon as I notified them. This company goes above and beyond to satisfy their customers!! I will definitely buy from Sundial Micro again!! Thanks for all your help Jenny!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-03

"I am very pleased with my experience with Sundial Micro. This is my first time purchasing anything from them and I would return, and/or recommend them to my friends. Excellent pricing, good slection, quick response.

Overall I'd give them an "A"
"

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Overall product shipping and delivery process

5/5

2003-01-02

"Bought a Lian-Li PC-60 case for $119 cheapest 'trusted' site I have found. Great job."

Detailed Review Benchmark + -
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Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process