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Verified
5/5

2003-11-12

"I have placed several orders with Sundial Micro over the past few months. In each case, their customer service has been more than helpful in finding the right item for me, changing orders when necessary, and generally just taking the extra time and effort to make sure I helped at the personal level. This is very rare in todays online business. My hats off to Sundial Micro . . . don't change a thing !"

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Verified
5/5

2003-10-03

"Excellent comminication - called to inform of a backordered item, same day shipment of in stock items, and prompt delivery of tracking numbers."

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Verified
5/5

2003-09-27

"Excellent company to do biz with. Shipping was awesome. Price was inline with product quality. Would highly recommend this merchant."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-09-25

"Sundial Micro, Inc was an extremely professional and pleasant transaction. Not only were they quick and courteous for the sale but helped expiated an issue not their own. They provided excellent technical support and gladly issued an RMA when they really didn't need too. Jennifer helped throughout the process and would be the only person to do business as far as I am concerned.

Thanks for everything again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-09-22

"I preordered a Silverstone case from Sundial on the basis that it would be avaiable September 10th. I was notified that it had come in September 11th and that it had been shipped same day. Cant ask for more than that.

The case is beautiful and I am totally satisfied.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-09-15

"i purchased the Cooler Master ATC-410 from Sundial Micro. Out of the few resellers that actually had the case in stock they had it for the lowest price. The case shipped the same day it was ordered and I received it in 3 business days. I'm very pleased with the price and the promptness with which it was delivered and that I was able to view the status of the package while it was in transit. However, I'm a bit disappointed in Cooler Master with the case, as the front door on the case was in the close position while the lock was in the unlocked position. This caused the locking mechanism to become bent and it took me the better part of 15 minutes just to get the door open. Luckily I was able to fix the locking mechanism to prevent a future mishap, and everything else is great."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-08-30

"Excellent service. International order to New Zealand. Fantastic communication throughout transaction. Great site to order from for products unavailable in NZ. No hesitation is deal with the company again.

Well done Sundial Micro
"

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-08-23

"Good Price. Took longer than expected for product to actually ship out (one and a half days), but once it shipped, it came very quickly. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-08-21

"Very efficient, absolutely no problems with my order what so ever."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-08-21

"This site was absolutly amazing. It was very easy to search through and find what I needed. The prices were well under the rest that I was looking at. I was most impressed by the speed of service, my order was shipped in less than 24 hours."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-08-12

"I could'nt find a window panel for my Cooler Master case anywhere. When someone recomended them I was hesitant because I never heard of them. After a few days of looking I placed my order. I bought a NEW Version ATC-210C-VX1/VX2 side panel. The transaction went through smoothly and the product arrived on time and well packaged. I was affraid it was going to be a self done one, but it's not. This is the real deal straight for Cool Master. A perfect fit too. I would highly recomend them, and will give them my business in the future.
Great work Sundial Micro.
:)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-08-09

"Sundial Micro is the fastest store I have ever dealt with in my entire life. A couple of hours after placing the order, I received two emails: order confirmation and a shipping confirmation with a UPS tracking number. The next day, my beautiful Cooler Master ATC-111C-SX2 came and I could not believe how fast it was! Then again, I live in San Diego so its just like 3-4 hours away from where these guys are. But either way, these guys are awesome and I highly recommend them to anyone who is looking to buy the cheapest coolermaster cases!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-08-09

"This is my first order from this company. The had the product that I needed. The were extremely helpful over the phone. They shipped the same day. Prices were excellent. I will order from this company again when I need a product that they carry."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall customer service
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
N/A

5/5

2003-08-06

"Ordered the Cooler Master ATC-111C-SX2 Aluminum Case and the Cooler Master ATC-SPB-210CA Side Panel w/ Acrylic Window. These items were as described and the exact parts that I was looking for building my new system. I received numerous informative emails from Sundial Micro as to the status of where my items were in regards to processing and shipping. All I can say is that I am really impressed with the company and how they handle their business as well as how myself as a customer was treated during this process compared to other online retailers. It definitely was a pleasure to do business with Sundial Micro and I look forward to purchases in the near future.

Thanks,
One Satisfied Customer...
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-07-30

"The service was excellent. I ordered due to their low prices, but will be back again due to their fantastic support & service. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use