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Product & services pricing
4.14/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.38/5
Customer service:
4.21/5
Return/Replacement policy:
4.21/5
Featured Review


Verified
3/5

2024-10-03

Ordering easy, part knowledge not so good

"Was easy to place the order but after I received the part I had questions. Your representative did not have the answers. I might have to return the part because nobody knows if it's correct "

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Rep reply posted 2024-10-03
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello,

Thank you for reaching out with this review. We're sorry to hear we were not able to answer your specific questions. We strive to ensure our team is knowledgeable and ready to assist, so we’ll look into this to improve our service and knowledge. We do not have licensed technicians on our staff so we typically are unable to assist with more technical questions related to installation as we recommend confirming with your installer for more technical information. We apologize for any inconvenience this has caused.

Please don’t hesitate to reach out again at 1-888-757-4774, and we'll do our best to assist as best we can with the information we do have available. If you need any assistance with creating a return for a refund, please don't hesitate to reach out! We'd be happy to help.

Thank you,
Danielle D.
SupplyHouse.com Team”


Verified
5/5

2024-10-03

EXCELLENT PRODUCT FAST NEXT DAY DELIVERY, GREAT EXPERINCE

"ABSOLUTELY WONDERFUL EXPERINCE."


Verified
5/5

2024-10-03

Fast

"Had my order within two days "

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Verified
5/5

2024-10-03

"Quality parts @ reasonable prices along with fast shipping make for a very pleasant shopping experience."

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Verified
5/5

2024-10-03

"Got exactly what I was looking for and it arrived two days early."

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Verified
5/5

2024-10-03

Quick service

"Had part in stock and arrived in 2 days."

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Verified
5/5

2024-10-03

Always get what we ordered

"Been dealing with SupplyHouse.com for about 3 years. Never disappointed!"

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Verified
5/5

2024-10-03

What I ordered and on time!

"Price was right
Shipped and arrived quickly

What more can I say?
"

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Verified
5/5

2024-09-24

SupplyHouse delivers again!

"Some of the best prices I can find on name-brand plumbing products. I have ordered from SupplyHouse multiple times and will continue to use them as a source for great products, service, and prices."

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Verified
3/5

2024-09-21

Disappointed

"I ordered three different parts for my boiler, which I received in a timely manner. I got my parts installed and checked for leaks and all looked good. One week later I checked again and my temperature/pressure gauge was getting water in where you read the gauge. Luckily I had purchased a spare gauge for future use. I changed out the gauges and contacted the manufacturer that I had received a faulty gauge. I also watched the next gauge I had installed closely for leaking as well.
Store house was helpful in taking my complaint and I supplied the information they needed , but they had to pass it on to the next step. About two weeks later I received an email that they had made contact with the boiler manufacturer about the model boiler I had and said I should have purchased a different gauge which was listed as being for an electric boiler and mine is gas. They did say however that they would cover the gauge under warranty since the two were so Close to being the same.
I think they should have replaced the gauge because it was defective and was only in service one week. Why make a customer wait all that time to get a replacement for a gauge the was faulty. Luckily I made the repair prior to the heating season.
"

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Rep reply posted 2024-10-03
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello,

Thank you for reaching out with this review. We're so sorry to hear about the issue you experienced with this material and the delay in receiving a replacement. We understand that our process can be an inconvenience when you need an item immediately and we truly appreciate this feedback so we can try to improve this for the future.

If there's anything further we can do to assist you or if you have any other questions, please let us know at 1-888-757-4774. Your feedback is valuable, and we’re here to help.

Thank you,
Danielle D.
SupplyHouse.com Team”


Verified
5/5

2024-09-19

First Time Customer

"The entire process was quick and easy. Online ordering went smoothly. I received my order quickly and the price was reasonable. I highly recommend this company."

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Verified
5/5

2024-09-17

Easy to navigate website

"I needed a lockout on my heat pump for a final on my house, Suppy House had exactly what I needed and got the lockout and tool to me just in time for my inspection today. I pasted!
The website was easy to navigate and place an order.
"

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Verified
1/5

2024-09-17

This device dd not live up to the promise.

"I still expereince the same level of back draft through my exhaust fan. Item was installed as instructed, inline, sealed with proper HVAC foil tape and claps ensuring the proper flow direction was right. The cape simply does not "relax" enough to stop the movement of air."

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Rep reply posted 2024-09-24
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello,

Thank you for reaching out with this review. We're so sorry to hear that you're experiencing issues with the device not performing as expected.

We would be happy to assist you in creating a return for refund for the material if this seems to be a defective item. Please feel free to contact our customer service team at 1-888-757-4774 or chat online under “Contact & Support” on our website linked here: https://www.supplyhouse.com/sh/control/contactUs to discuss the return.

Thank you,
Danielle D.
SupplyHouse.com Team”


Verified
5/5

2024-09-17

Super fast shipping and great price.

"Great service fast shipping fair price Not the first time I bought parts here and always fast fair service."

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Verified
5/5

2024-09-16

"Fast response and good quality "

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