"Easy , simple transaction "
"I did not get an email when the item was delivered so I had to cancel the job for that day. Because I did not know that it was delivered. "
"Best online business we've ever dealt with. "
"I have used supply house for many years! They do a great job. "
"Great products and fast service."
"Every thing was correct and shipped fast!"
"Great shopping experience, and very fast shipping, unfortunately, my part showed up with a broken electrical contact / wire. Luckily I was able to solder and repair the bad connection to avoid a return delay. I'm not sure if this was a damaged return item or if your supplier just has poor quality control.."
“Hello,
Thank you for reaching out with this review. We're glad to hear you had a great shopping experience and that your order arrived quickly, but we sincerely apologize for the issue with the defective part that you received. This is not the typical level of service that we strive for, and we appreciate you taking the time to make the repair.
Due to the inconvenience this has caused, we would be happy to provide a discount on your order. We will be processing a discount in the form of a partial refund on the original form of payment within 1-3 business days. Once this has been processed, you will be emailed a refund confirmation. If we can try to assist with anything else in the meantime, please don't hesitate to reach out at 1-888-757-4774. We would be happy to help!
Thank you,
Danielle D.
SupplyHouse.com Team”
"Got what I ordered fast and when I had a question…Customer service was great"
"Product was promised to be delivered on one day and wasn’t shipped until after the delivery date."
“Hello,
Thank you for reaching out wth this review. We sincerely apologize for the inconvenience you experienced on your recent order with us and that you had experienced any delays in your shipment. We understand receiving your material fast is important for you and we work hard to stay true to the lead times provided. We truly understand how this additional delay is frustrating and we appreciate you bringing this to our attention as we truly care about providing our customers with the best possible service.
Again, we sincerely apologize for any inconvenience this may have caused to you. If you have any other questions or concerns regarding a recent order please feel free to contact our customer service team at 1-888-757-4774 or chat online under “Contact & Support” on our website.
Thank you,
Danielle D.
SupplyHouse.com Team”
"On time delivery and even refunded a lil shipping for an delay that didn't happen"
"Responded to inquire correctly and quickly.
Products delivered next day
Shipping was very inexpensive"
"Part was a perfect match and came fast! "
"Great overall Will shop here again "
"Excellent packaging and efficient customer service."
"Great value and quick shipping vary pleased"
"Just what I needed and had the lowest price of anyone else. Arrived quickly and in perfect condition.
You can't ask for anything more. Very satisfied. "
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:
“Hello,
Thank you for reaching out with this review. We appreciate you reaching out with this review and sincerely apologize for any inconvenience this has caused. Typically, a tracking number is provided via email, and all updates are listed on the tracking number found on the shipping carrier's website. We are always happy to provide an order status if you contact our Customer Service team.
We apologize again for the inconvenience this has caused you and we appreciate this feedback as we look to improve for the future. If we can try to assist with anything else, please don't hesitate to reach out at 1-888-757-4774.
Thank you,
Danielle D.
SupplyHouse.com Team”