"Easy , simple transaction "
"Received canister for humidifier within days"
"The ordering process is always easy and they provide great confirmation and tracking of your order all the way to your door."
"Customer service were friendly and polite. Had good price on part ordered."
"LI'm 87 yrs. old lady and my water heater was going out. I wished a replacement of the same kilnd I had. Not familiar with stuff like this but my plumber said buy it, ship it here and h'ed replace it. That is exactly what you did for me. Thank you for your thorough service and shipping."
"The ordering process was easy and the shipment was exactly as advertised!"
"Telephone operators are ALWAYS so helpful, particularly to a homeowner."
"Easy to work with this company"
"Original rival delivery date was Tuesday the fifth and I got it Wednesday the sixth. I was a day late on my job."
"I needed some parts for my Goodman Furnace. Being retired from the HVAC business, I searched the internet and found Suppyhouse.com. They had what I needed. My only disappointment was that they charged for shipping. But shipping was very fast."
"Great experience shopping with them and will come back"
"had what I needed and received it promptly"
"Easy to find and fast delivery"
"Everything I needed at great prices and fast shipping "
"As expected. The part I was looking for was in stock, and I had it the next day. Top notch!
"
"I was sold refurbished junk that didn’t work and all emails and phone calls were ignored. Will not do business with again "
“Hello,
Thank you for reaching out with this review. We're so sorry to hear about your experience and understand how frustrating it must be to receive a product that didn't meet your expectations. We aim to provide quality items and excellent customer service, so we deeply apologize that this was not your experience.
Upon review, we see that you have since been assisted and we hope everything went smoothly. If you still need any assistance, please don't hesitate to contact our Customer Service team directly at 1-888-757-4774 or via live chat using the Live Chat feature on the Contact Us page on our website. We are always happy to help!
Thank you,
Danielle D.
SupplyHouse.com Team”
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:
“Hello,
Thank you for reaching out with this review. We sincerely apologize for the inconvenience you experienced on your recent order with us and that you had experienced any delays in your shipment. We understand receiving your material fast is important for you and we work hard to stay true to the lead times provided. We truly understand how this additional delay is very frustrating and we appreciate you bringing this to our attention as we truly care about providing our customers with the best possible service.
Again, we sincerely apologize for any inconvenience this may have caused to you. If you have any other questions or concerns regarding a recent order please feel free to contact our customer service team at 1-888-757-4774 or chat online under “Contact & Support” on our website.
Thank you,
Danielle D.
SupplyHouse.com Team”