"Easy , simple transaction "
"Every time I need plumbing stuff, my go to is Supply House. Selection is great, descriptions and product info are available and so far, correct. Stuff gets here next day."
"Ordering was easy ,reasonable prices, free shipping, shipped out same day and received order sooner then expected. Will be ordering from them again. "
"I've always had a great experiance with your company and products.I am disappointed with the cost.But that is Bidenomics for you."
"Bought two flame sensors, only one flame sensor came in the mail. There are two water heaters in the restaurant, we needed two flame sensors. They forgot to put one in the second bag, they won’t overnight it and they’re making me wait till Monday, what bull"
"Your phone rep was a real pro. Wasted no time, but showed me patience. Even second guessed what my next question was going to be about shipping. Didn't even have to ask it. Good phone service is not so common today, and very much appreciated."
"Exactly what I wanted. Basic customer service done right!"
"the sales person was very knowlegeable and found exactly what I needed immediately. The shipping was free and my item arrived promtly. I shall recommend your company to others."
"Lightning fast delivery, great prices, great value. Extremely large selection of products and vendors.
Returns experience was helpful and as simple as it could be. And they seem interested in doing a good job, which is important."
"I order some of your product and it was not in stock however it was replenished in a couple of days. "
“Hello,
Thank you for reaching out with this review. We're sorry to hear that we did not have available stock for the specific material needed. We appreciate this feedback as we look to improve our stock and availability for the future. If we can try to assist with anything else in the future, please don't hesitate to contact our Customer Service team at 1-888-757-4774 or by using the link here: https://www.supplyhouse.com/sh/control/contactUs
Thank you,
Danielle D.
SupplyHouse.com Team”
"Delivery date was stated to be Aug 2. Due to excessive heat and a failed central air unit, I needed that part. I'm still waiting for "out for delivery" by the carrier tracking system. "
“Hello,
Thank you for reaching out with this review. We sincerely apologize for the inconvenience you experienced on your recent order with us and that you had experienced any delays in your shipment. We understand receiving your material fast is important for you and we work hard to stay true to the lead times provided. We truly understand how this additional delay is very frustrating and we appreciate you bringing this to our attention as we truly care about providing our customers with the best possible service.
Upon review, we see that this has since been delivered. We will be processing a refund on your shipping cost as a courtesy due to the inconvenience the delay has caused you.
If we can try to assist with anything else, please let us know! Again, we sincerely apologize for any inconvenience this may have caused to you. If you have any other questions or concerns regarding a recent order please feel free to contact our customer service team at 1-888-757-4774 or chat online under ?Contact & Support? on our website.
Thank you,
Daniele D.
SupplyHouse.com Team”
"The staff member on the phone was professional, polite and knew her stuff, product arrived sooner than expected and it was the right product in the box! That is the way all services should be run."
"They were able to expedite and ship my part overnight"
"Good material, and fit perfectly"
"Great prices and fast service. I will be using them again"
"Great price, shipped and delivered fast.
You've got a customer for life."
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:
“Hello,
Thank you for reaching out with this review. We deeply apologize for the inconvenience this short-shipment has caused you. Unfortunately, with our shipping options, we typically are not able to guarantee overnight delivery if the next day is a weekend. Upon review, we see that the replacement order for the missing material was created and shipped with Next Day Air shipping which unfortunately occurred on a Friday. Due to this, Next Day Air was Monday delivery. We understand the importance of receiving your complete order in a timely fashion and we're so sorry that we fell short in this instance.
If we can try to assist with anything else, please let us know and we would be happy to try to make things right. Feel free to contact us here: https://www.supplyhouse.com/sh/control/contactUs
Thank you,
Danielle D.
SupplyHouse.com Team”