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Product & services pricing
0.00/5
Chance of future purchase:
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Customer service:
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Return/Replacement policy:
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Verified
5/5

2004-06-03

"Easy transaction with fast shipping. Items exactly as described. No problems at all."

Detailed Review Benchmark + -
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Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
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Delivering products on-time
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Overall web site
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Verified
5/5

2004-06-02

"I ordered a motherboard and some other small parts. It was shipped immediately, packaged well, and arived as promised. Prices are excellent. I have to install the board and try it out. Great company for the bargain shopper. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Verified
5/5

2004-06-02

"Shopped in the Santa Clara store. Could not find just a plain old CD-ROM, ended up buying a CD-RW. Layout is a little confusing and it is difficult to tell who is working there and who is shopping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
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Ease of checking order status
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Ability to determine if a product was in-stock real time
Ease of ordering online
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Overall product shipping and delivery process
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Ease of checking delivery status
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Delivering products on-time
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Delivering products damage free
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Being updated on the exact date the delivery was sent
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Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Resolving problems
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Web site being easy to use

Verified
2/5

2004-06-02

"Shipped promptly.

Laser printer will not take cartridge sent. Three days later I still have not heard from their customer/tech support.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
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Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
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Verified
5/5

2004-06-02

"Great deal. Fast Shipping. Couldn't ask for a better transaction."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy

Verified
5/5

2004-06-02

"This store has good prices and good stuff. My only complaint is that shipping charges are a bit high. On the bright side, they do have a lot of free shipping offers, and those are the ones I really like. All in all, if you buy several low priced items and factor in the shipping charges, the resulting price is not so bad.

They have great service, fast delivery with tracking, been buying from them for more than ten years and will continue doing so for time to come.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
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Resolving problems
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Being knowledgeable
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Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-06-02

"Great prices. Great service. Will use many more times."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused

Verified
4/5

2004-05-29

"I purchased a Mitsubishi Diamond Plus 200 22" Flat Monitor for $199.99. I understand that the equipment is not brand new. But, the monitor I received had a problem with the glass in the screen. There is a scratch in it that refracts the light. I was surprised that it was shipped with this obvious defect on the viewing screen. The cost of the shipping makes it prohibitive to shipping it back. So, I am living with the defect.

I ordered a Sony Monitor previously and there was not any problem with the screen. There was a mark on the outside of the monitor. Because of the quality of the Sony monitor I was open to purchasing the Mitsubishi monitor.

Previous to this I was very happy with your products and were telling my friends and relatives about my purchase. Because of my latest disappointment with the monitor I am telling my friends to be very cautious of their purchases with your company.

Carlton
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused

Verified
5/5

2004-05-29

"Good service. Credit card billed correctly, package was sent and received in a timely manner."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being trustworthy
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Being easy to reach
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Being knowledgeable
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Resolving problems
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Making decisions on their own
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Verified
5/5

2004-05-28

"Excellent value for money and prompt delivery from this company. One of the best online stores around offering amazing bargains all year round. Have shopped with in the past and will most definitely do business with again. If you're looking for items - computer related or otherwise, this is one of my first ports of call."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-05-28

"quick shipping,items were as advertised.very pleased,will do busness with in the future"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-05-28

"excellent store, I would recommend this store to anyone. great prices, and good quick shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-28

"THIS IS THE SECOND TIME I HAVE USED YOUR COMPANY. THE FIRST TIME I WAS A LITTLE SKEPTICAL ABOUT IT BECAUSE THE PRICES WERE SO LOW, BUT NOW I HAVE TURNED MY FRIENDS ON TO YOU GUYS. I LIKE EVERYTHING FROM ORDERING ON LINE TO TRACKING MY SHIPPING. THE PRODUCT IS BOXED NICELY AND IS STILL WORKING GREAT.(HARDRIVE REPLACEMENT) ONCE AGAIN, HATS OFF TO EVERYONE INVOLVED WITH YOUR COMPANY. THANKS, PETE SNABEL, CLEVELAND OHIO."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
N/A
Customer service being easy to reach
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-05-28

"Easy transaction, great communication, order confirmation and shipment tracking. Fast shipping - no delay. Will definitely do business with SurplusComputers.com again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
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Resolving problems
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-05-28

"I purchased a Memorex RF7000 wireless keyboard and optical mouse for less than 1/3d "suggested retail" and atleast half what others were selling it for. And with free shipping! The process was smooth and hassle free. The box arrived yesterday evening, right on schedule, and I installed the bd and mouse this morning. No problems. I emailed presales on Wednesday with a question about another featured item; 24 hours later I got a response that answered my query completely. I'm not going to buy that particular item from Surplus Computers, but only because it is not exactly what I'm looking for. But, I will definetly shop there again. (And probably sooner than later...I just can't help tweaking this here computer of mine!) I'd recommend SurplusComputers.com to anyone. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
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Being trustworthy
N/A
Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use