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Verified
5/5

2004-05-23

"I enjoy the information that you send. It is very helpful to me since I purchase a lot of computer and technology items for my business and other associates. I am always looking for price/performance items. I look forward to your next mailing."

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Ease of ordering online
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Delivering products on-time
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Being updated on the exact date the delivery was sent
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Verified
5/5

2004-05-23

"I upgraded to FC2 since I placed my order ... not sure of the invoice number. The UPS tracking number of my latest order is 1Z5E99660354378693. You will also find orders from ****@**** as well. I have a home machine built using those nice, noisy, large Seagate 47GB full height drives. I actually enjoy pausing from my day to look through the latest specials you provide with the e-mails from ****@****. I was raised on S-100 bus 8080 based kits (Bill Gates was the guy at Altair's MITS who would help you with CP/M problems) and enjoy getting tearing down my computer every 6 months or so but am too cheap to pay for bleeding edge hardware. I have been pleased with the service from surplus computers and even though some of the Seagate drives seem to have failed (I purchased 8 ... I'm still OK for a while), I feel that you have struck a good balance between the low price that my market profile finds appealing and good service ... meaning an easy to navigate and visually appealing web site. Although I live in Nashville TN, my boss is in Santa Clara and I encouraged him to visit your annual parking lot sale to see if he could get a computer for his daughter. The process of getting orders out the door could be faster ... but logististics is not drives me to select surplus computers. Price, a good web experience, and a reasonable selection of products with new products coming in regularly (so that I keep returning to the site to see what's new) are what I find most important. Keep up the good work. I'll be hunting for more SCSI drives as soon as I burn through these and a laptop for my son in the near future."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
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Overall web site
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Verified
5/5

2004-05-23

"I ordered and paid for a 15" Bodyglove to protect my laptop and was sent a 12" laptop bodyglove by mistake SurplusComputers authorized a full refund over the phone the same day I recieved the item by UPS. Enuf Said."

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Verified
5/5

2004-05-23

"Absolutely love your company!!! Great prices & delivery!!!"

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Verified
4/5

2004-05-23

"In the last two years Surpluscomputers.com has always give me great Service and good prices, You get what you expect to recieve...................Terral"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Being knowledgeable
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Making decisions on their own
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Verified
5/5

2004-05-23

"Inexpensive and fun products - always shipped quickly. Nothing but great experiences so far."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Making decisions on their own
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Being trustworthy
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Being easy to reach
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Resolving problems
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Verified
4/5

2004-05-23

"So far no complaints, however I havent recieved my items yet. They should be here in a few days"

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Verified
4/5

2004-05-23

"Very good Prices on computer surplus products and other consumer electronics. Very fast shipping. The description of the items is not always acurate. On this Invoice I ordered a Refurbished Planar 12.1" TFT LCD Monitor, the item was nor a refurbished one, but one with many hours of use and very dirty, there was dust all over the monitor and base. The shipping charges are fair but not cheap. They could offer free shipping coupons to their frequent shoppers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A

Verified
5/5

2004-05-23

"I have purchesed many items from SurplusComputers.com. The product has always worked as advertized. When I need an iten for my computer, I always check SurplusComputer.com first.

I enjoy the E-MAIL on the specials at SurplusComputers.com and often buy items that are on the E-MAIL lists.
"

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Overall quality of the company
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Is committed to quality products and services
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Verified
5/5

2004-05-23

"Excellent Site for Super Prices and great Service One should think twice before buying anywhere else. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services

Verified
5/5

2004-05-22

"International order. Well packed & arrive in timely manor US Mail (by sea). May not have been insured or tracked as instructed by other special instructions adhered to well."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
Making decisions on their own
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
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Customer service being trustworthy
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-05-22

"Great transaction, product as described. Thank you. A+"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
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Being trustworthy
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Being knowledgeable
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Resolving problems
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Making decisions on their own
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-05-22

"I used the memory in my personal computer and a customer's computer and it worked great.

I found cheaper places to buy memory but I'm glad that I bought the memory from surpluscomputers. I have not been disappointed with any of the products I have purchased.


Thanks,
Steven Pharo
S&E Computer Consulting
"

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Verified
5/5

2004-05-22

"merchandise arrived promptly, was exactly as ordered. price was excellent as always. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
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Being trustworthy
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Customer service making decisions on their own
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-05-22

"I really like the prices I found on surplus computres website"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being easy to reach
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability