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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
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0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2004-05-28

"I purchase items both for my small consulting company, and for home use. I appreciate the high quality merchandise at low prices. My company doesn't need to be on the cutting edge of technology - I prefer slightly older, established technologies that are easier to maintain and use, and I love Surplus Computers big selection and the low price of their remaindered or reconditioned merchandise. Their order department has always handled my order efficiently, emailing or calling me very quickly with any questions, and sending my order out usually with a 24-hour turnaround. I like their email "flyers" (although I still get sent 4 or 5 copies - they need to take my old "semurray@trialbehavior" address off their list and check for duplicates.) I have always been happy with the merchandise I have purchased, with the exception of two off-brand wireless cards that conflicted with one computer's video card and I have never been able to get to work properly. The staff is knowlegeable and enthusiastic."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
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Delivering products damage free
Being updated on the exact date the delivery was sent
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Overall technical support
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Making decisions on their own
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Overall web site
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Verified
5/5

2004-05-28

"you have a great web site with mny interesting
bargain prices
will be checking often
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
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Customer service being easy to reach
Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-05-28

"My experience with Surplus Computers has been excellent! I ordered on-line and my order arrived within a remarkably short period of time. The prices for items with this company are substantially less and they provide a great opportunity for savings."

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Is consumer focused
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Verified
1/5

2004-05-28

"Nice prices you get what you pay for. TERRIBLE SHIPPING I ordered 2nd day and got it a week later. I will never use this company again
Tommy
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-28

"Good prices. It would be nice if I could enter a shipping address that is different from my billing address. Your system does not allow me to do that, and I really would prefer it to be shipped to a different address. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Resolving problems
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Being knowledgeable
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RA
Verified
5/5

2004-05-28

"First time buyer from surplus computers, very pleased order was smooth and delivered as promised, only suggestion would be to e mail the actual ship date or tracking number, otherwise was great experience"

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Pricing of products and services
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Is consumer focused
Is trustworthy

Verified
5/5

2004-05-28

"Excellent prices and service! A+ I consider this a great company for deals and discounts."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
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Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
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Verified
5/5

2004-05-27

"The ordering process was very smooth, with prompt service. The product was delivered on time, and was exactly what I had ordered.

The only thing that would have made this process better would be more feedback concerning shipping. I placed my order online on the weekend, and outside of a single email detailing my order, I had no confirmation that my order had actually been recieved. It would have been nice to recieve an email letting me know the product had shipped, as well as a tracking number.

Outside of this, the whole experience was great, and I will definitely order more in the future, as well as recommend the site to others.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being trustworthy
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Resolving problems
N/A
Being knowledgeable
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Making decisions on their own
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Being easy to reach
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-05-27

"So far I have placed three orders May 12, 17 and 25 2004. The vender has charged my credit cards even before the order was shipped. The communication from vender's end is almost absent. Order of May 17th seems have been despatched now after many phone calls which half the time is answered by the machine and inspite of leaving messages. Company needs to work on its customer service which is 0 on a scale of 10. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
N/A
Is trustworthy
N/A
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Overall technical support
N/A
Being knowledgeable
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Resolving problems
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Making decisions on their own
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Being easy to reach
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Customer service resolving problems
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Customer service being easy to reach
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Overall web site
Speed of web site
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Web site reliability

Verified
5/5

2004-05-27

"Ordered Friday 11/12th. Tracked all the way with UPS tracking delivered in Maryland on the 19th (as promised).

Received a Hauppauge TV Turner Card for $20
and software. All in good order.

2nd order will gladly order again.

Great value!! Good company!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
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Making decisions on their own
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Verified
4/5

2004-05-26

"That's awesome.Great communication and smooth transaction. Your items are quit good condition although it didn't come with the original packet. Finally, i gonna give you five stars for this transaction. Thank you."

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Overall quality of the company
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Is committed to quality products and services
Is consumer focused
Is easy to do business with

Verified
5/5

2004-05-26

"I Have been buying from Surplus Computers for a number of years and heve had no problems with them , If i need to have a Question answered they are always there to help out. They have called me with a answer if they couldn't give me one right away.I something has to be returned there is no problem. They worked with me when i needed a replacement part and have received the Item in a matter of days .If a Item is defective they work there best to correct it I swear by Surplus Computers

Thank You

Alan Wasserman
ALW PC Repair
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-05-26

"The prices of your products are unbelieveable. This is my second order. I am anxious to receive my initial order. "

Detailed Review Benchmark + -
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Likelihood of customer recommendations
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
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Being updated on the exact date the delivery was sent
Delivering products on-time
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Delivering products damage free
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Ease of checking delivery status
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Overall technical support
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Being knowledgeable
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Verified
5/5

2004-05-26

"As always, great products at the best price and unbelievably quick shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
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Making decisions on their own
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Being easy to reach
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Overall web site
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Web site reliability
Web site being easy to use

Verified
5/5

2004-05-26

"Keep Up The Good Work !!!!!! We Are Very Happy With
This Site And Its Products And Pricing.!!!!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
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Customer service making decisions on their own
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability