"Sold "used" DVD player instead of new "item", as advertised on website. Poor cosmetic condition. DVD player does work, but because of poor/used condition I'm not sure if it was worth the purchase. Do your research before you buy from this shady (and apparently untrustworthy) seller. "
"They shipped a USED WIRELESS MOUSE. Nowhere on the site does it say it will be USED. The mouse has stains on it, starches all over the place. The mouse was packed in a clear plastic bag with tape!!!!!!
I will never buy form them again. I bought this mouse as gift. There is no way one can gift products like this, not only used but missing the original packing. I bought this mouse just to test them out as a retailer.
WOULD STAY AWAKE FROM THEM.
"
"I had purchased a 'New' Microsoft Wireless mouse from this site. But when i recieved the mouse, I found that it was 'Old with scratches and oil spots' on it.Also, the mouse stopped working after every hour. I had to pull out the battery and put it back again to get the mouse functional every time.
I immediately contacted Surplus Computers. First,I had to pay for return shipping even though surplus computers had made a mistake in sending me an 'Old'. On top of that, it has been 1 month since i sent back the mouse. Till date I haven't recieved credit back to my credit card.
Later I found out from other forums that Surplus Computers does all this on purpose. They ship old products INSTEAD of new ones.
DO NOT BUY from these guys. They are cheaters."
"I ordered Lexar Media JumpDrive Trio USB Multi-Card Reader from this store on 14th Nov 2005. Price was $8.99 (including tax and shipping). Which is almost half of the normal price.
Here are some good things:
1. Got confirmation mail immediately.
2. Got shipment mail on 2 days after i.e. 16th
3. Received product on 18th.
I tested that. It is working good. No complain.
But, here is the shocking part:
1. Product did not have original packing. So, it is used/refurbished. It was stated to be new.
So, even if the product lasts for rest of my life, my rating for this store is zero.
If they stated the truth, I would not have any complain. I would have given them rating four. There is no harm in selling refurb product in less price. But, what is the problem in stating the truth !!!"
"Slow shipping, lied about product- said NEW but was actually REFURB, product arrived in poor cosmetic condition and did not work. The company is difficult to contact and has terrible customer service."
"I bought ACC10922 - Microsoft Wireless Optical Desktop 3.0 Keyboard & Mouse. The description clearly states “New”, but to my dismay once I received the item it was clearly repackaged and used. I emailed them to report my dissatisfaction and they responded that the website had a typo and they would RMA it. I checked the website on 11/14/05 and again on 11/18/05 and the description still states New. I believe they are being deceptive and not being a good retailer. So in short, BUYER BEWARES."
"PLEASE DO NOT BUY. They do not sell straight from the manufacturer. I bought Microsoft Keyboard and mouse combo. It says that it contains 4 AA batteries but it didn't have it. Calling their customer service is useless. They never pick up the phone. You can just email them. When I emailed, then they said that their products are all liquidation from Microsoft although their website did not say that. It was purely cheating."
"They sent one of 2 items purchased, have not explained why, or refunded my money. Their Phone does not connect you to them and they have not responded to emails. I am very dissatisfied and Unhappy."
"has good deals - plus free shipping on lots of sale items"
"Ordered three times in last two months did not have any problems except the package was damaged and I intend to return it."
"Interesting items at a great price and fast delivery.
They always seem to have what I'm looking for or have some other gadget I didn't know that I couldn't live without!"
"Ordered a Skype Compatible Earphone with MIC w/ free shipping. Came to HI faster than expected
"
"In-store service is just okay. The people working the floor are not that friendly, but they do answer questions if you ask them."
"Placed order 2 weeks ago about a monitor and got an Order Recieved e-mail. No other information since, I have called and voice mail is full and sent two e-mails, still nothing. Before you buy call them and try to get through. Their rating looked good but I see others have also been burnt.
Next call is to Credit Card Company."
"I have always loved this site for computers and accessories but I especially love when they have unique items such as poker sets and tables. Prices are consistently cheaper than anyone else on the net. And as a business manager at a large radio station, we have always been able to rely on surplus computers for used workstations and parts to help keep our automation system running smoothly. Their shipping has also been very fast and without error. If your looking to save some money I would defintely recommend these guys. "