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Verified
3/5

2004-07-30

"The description of the item is not very clear.
No order tracking on the web.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-07-30

"So far tyhe experance has been excelant. A friend of mine told me abpout your site. You are now my go to site before I look anywhere else. Your prices are un-beatable. "

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Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
N/A
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
N/A
Overall technical support
N/A

Verified
5/5

2004-07-30

"I like the free shipping and the price.
The shipping is also very fast.
Thanks.
Hoang
"

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Overall quality of the company
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2004-07-30

"Hi I purchased a Domain MP3 player which is really cute and when I tried to install the software, it doesnot install properly. when I contact the tech support, they responded me properly. But it takes time to reply. Also if they really resolve the problem. I would appreciate more and buy more things.
Thanks
Rafi
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
N/A
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
N/A
Being easy to reach
Being trustworthy
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-07-30

"speedy delivery and products were as discribed and worked as advertised."

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Verified
2/5

2004-07-30

"I received my products in 9 days from my order which was ok. I did, however, get NO reply when I asked to edit my order, which was UNSUCESSFUL, and asked for tracking for my order. I sent TWO emails without reply on either. Prices were good, but communication was not. I may continue to shop here but they don't have many products and the webpage is not impressive."

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Verified
5/5

2004-07-30

"Excellent Response Time, Fast Shipping and Precise Order Accuracy. I have purchased from this Company for over 5 years and am well pleased. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-07-29

"I build and repair computers from my home as a hobbym and in the 3 years I have been buying parts from your store I have never had any issues, the service has been great and the employee's very nice and helpfull! I have recomended many of my friends across the country to do business with your store and so far they all have nothing but good to say !! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-07-29

"This is an excellent reseller. Previous purchasing experiences have caused me to return for several purchases. Items are always of the highestquality and shipping time usually exceeds expectations. I am a service person manning a one man operation, they've made my life much easier. A++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2004-07-29

"Great price on MacAfee anti-virus software. Easy transaction and fast delivery."

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Overall quality of the company
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy

Verified
2/5

2004-07-29

"I was not happy about my first ordering experience with surplus computers. I ordered many items on 6/9/04. Since I received no shipping confirmation or status update from them, I sent an email to inquire. No reply. I sent another email on 6/17. Finally I got a reply on 6/18, stating that one item in my order had been out of stock and was on backorder, therefore they held the entire order. They should have provided me info about the backordered part much sooner - without my having to repeatedly inquire - and offered me the option of shipping the rest of the order immediately then later shipping the b/o item when it arrived. There is no way to check order status on their website. I eventually got my stuff - almost 3 weeks after placing the order. I expected - and needed - the items much sooner than that. One positive note: they didn't charge my credit card until shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-07-29

"Great prices on everything! Fun & unusual items. I'm extremely pleased with every order. Each time your box arrives, the boys' unpack before I get home. Top store for my Xmas shopping. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-07-29

"I just put in my first order yesturday, just found you on the net then. Considering your prices, expected delivery date, & the wide variety of products available, Should everything work out as planed I am about to become a very good customer.

I use my computer for everything from from internet, games, TV, watching DVDs, banking, tracking investments, home business, ect..

I recived my order on 8/3/04. It was exactally what I orderd, for the price I agreed to pay, & it arrived when they said it would.

Under the circumstances I will check with them before I buy anything involving computers. Excelent prices & quick on time delivery can't be beat.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-07-29

" I HAVE NOT YET BOUGHT ANYTHING FROM YOUR COMPANY. I JUST SIGNED UP. I WOULD LIKE TO SAY TWO THINGS ABOUT YOUR COMPANY. I LIVE ON A VERY SMALL FIXED INCOME AND YOUR COMPANY WILL ALLOW ME TO GET SOME OF THE ITEMS THAT I WANT. ALSO MY COMPUTER HAS BEEN SET UP FOR ME SPAEIAL BECAUSE I AM LOSING MY SIGHT. YOUR SIGHT MAKES IT EASY TO SEE. THE COLOR AND THE SIZE OF THE WORDS AND NUMBERS MAKES IT EASY FOR ME TO SEE. WATHER I WIN ANYTHING OR NOW I WILL CONTUE TO USE YOUR SIGHT. THANK YOU VERY MUCH."

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Overall quality of the company
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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused

Verified
4/5

2004-07-29

"Ordered Ulead Video Studio and Web Easy. Had Ulead product in stock, was unable to fill Web easy order."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site