"They put effort into making sure phone sales are legitimate, and guiding the buyer through the process. I like that they precheck the IMEI, and I appreciated the checklist for inspecting your phone after you receive it, since this was my first time buying a used phone. Their UI is clean and organized too."
"Swappa has a good system for both sellers and buyers. I trust them more than online auction sites and now only get my phones from Swappa."
"i recommend using this site for selling or buying electronics. very professional staff .. great job Swappa team!! "
"I’ve purchased 4 iPhones over the years through Swappa. Some were for me and some were for my parents. I haven’t experienced any problems. I prefer to purchase the phones from the individual sellers and not the large used phone resellers. I don’t like that the large used phone resellers get exemptions from Swappa for posting actual photos of their phone. Instead, they post generic photos which aren’t photos of the actual phone. Individual sellers must post actual photos. Therefore, so should the large used phone resellers. Maybe if they posted actual photos I might consider buying from them."
"Very pleased with the product received. It is just as the seller described in the post and I have yet to run into any issues with the phone. Grateful to swappa for providing an authentic transaction and the seller for being honest—I got exactly what I intended to pay for"
"I have been using swappa for a while now. They offer a very interactive and secure platform for buyers and sellers to communicate. They have been recently expanding to include other products, yet kept their seller fees quite competitive.
I especially like their internal review method to make sure the products they approve for buy and sell is not counterfeit/under contract.
Keep up the good work swappa- love your service. Definitely recommend it!"
"Best phone buying experience I've ever had. Customer service from the seller and Swappa was excellent."
"The product was as advertised and a great price. The seller was responsive and helpful. "
"They don't vet sellers, and don't seem helpful in dealing with the fraudulent ones. My account was closed for having a seller send me the wrong phone, blame me for ordering it, and ignore my requests for refund for a month until I disputed the transaction with PayPal. I asked swappa to discuss proper listing practices with the seller, and expressed relief to finally be done dealing with the as[s]hole. Without warning or explanation, the next time I went to look for the phone I need, I couldn't log in. Email response was dismissive, only saying that I was no longer allowed to use the site. Two more days of requesting information finally got an explanation, but still no concern for my experience with the fraudulent seller, or opportunity to find the phone I was looking for. So, understandably upset from my experience, I'm a j[e]rk?? (They literally told me I was banned because of their strict no j[e]rks policy). And the j[e]rk that sent me the wrong phone and screwed me around with my refund presumably gets not even a warning to properly list items in the future! And you pretended to be so helpful earlier, commenting privately on my review, acting like you wanted to help me resolve this... But now that you know who I am, a frustrated customer who, despite my experience, actually came back to try and spend my money with you again, you're right back to dismissing me completely. It's no wonder I'm dissatisfied..."
"Swappa protects it's sellers not buyers. I purchased an iPhone from Swappa, a site that is supposed to be a "safe" place to purchase used devices. I was unable to activate the phone I received, and the seller did not resolve the issue. Swappa asked the seller to resolve the matter, and when he did not Swappa asked me to send the iPhone back to the seller and once received the seller would process a refund. This is the same seller/person who fraudulently sold me an iPhone that could not be activated. Swappa has no control over the transfer of funds or way of guarantying payment/refund. I have filed a claim with PayPal and I am still awaiting a refund for a non-operational device from a self proclaimed "safe" site."
"Great experience! iPhone 7 plus in Mint condition. Confident in purchasing because of Swappa policies. I was also impressed that the seller was low-balled on the price a few times (and only by a couple of dollars?!); but the seller stood their ground, which informed me they were not just trying to get rid of the device. Only one small detail; the seller mailed the phone only in an Otterbox case and in a bubble wrap envelope. Fortunately arrived perfectly, but seller should consider better packing next time, just so you avoid a bad exchange experience. Otherwise four stars."
"My mom needed a new phone quickly and this seller made sure the product was delivered quickly. The condition matched the listing and all accessories were there for a reasonable price."
"I got such a good price on my phone and it's so nice!
I was scared about buying a used phone but the seller accurately described the phone....I got it fast and it's awesome"
"Bad experience and would not recommend Swappa "
"Just completed my sixth purchase through Swappa. I definitely recommend this site to anyone looking to purchase latest gadgets at an affordable price. "