"I bought several electronic items from swappa and had super results. They have a system in place that seems to weed out fraud and misrepresentation I'll be using this service in the future when needed."
"I've made 4 purchases on Swappa, with 3 completed and 1 failed.
Regarding the failed transaction (item never shipped), Swappa staff directed me to request a refund from Paypal, which I did receive.
I have been happy with my 3 completed transactions, and I expect to shop via Swappa again."
"My Galaxy S8 died, and I found a replacement (new in the box) S8 on Swappa a lot cheaper than anywhere else. I will definitely use Swappa again if needed in the future."
"Any questions are answered nearly immediately by support staff. Process is extremely well thought out and clear to both the buyer and seller. Can't think of a better place to swap merchandise. Great way to make and save money on used or new equipment."
"I had a good experience with Swappa and the seller. The website is very easy to use and the information is easy to find and helpful. I bought a Nexus 5x. Although the money was not big, the seller was very responsible and trustful. I will buy more from Swappa if I see something I want and recommend Swappa to my family and friends."
"The process when a lot better than I thought it would. I was selling a MacBook Pro and it was very smooth. Worked with the customer and they got it. I will be selling more on Swappa!"
"Needed an updated phone to switch from Verizon to Xfinity. Got a like new Galaxy S8 for less than 1/2 what Xfinity wanted. Transaction went smooth and the phone is like new. Great way to save money."
"I purchased a phone before fully exploring a carrier-specific limitation. The seller meant no harm; they just apparently cut-and-pasted some boilerplate language from one of many ads they had posted. The device technically met the definition of "unlocked" in the sense that there was no carrier embargo on it, but it lacked a key feature required to connect to one of two major GSM networks. This gap wasn't mentioned in the listing.
In the end, the seller voided the sale, getting another chance to sell it, and I got my money back so I could spend it on a phone that better met my needs. My lesson learned was to do more thorough research before clicking "Buy" instead of after. I hope the seller learned to be more thorough and accurate in his item descriptions. Swappa provided a refereed, high-trust environment for a successful do-over. Thank you!"
"Very friendly staff, as well as sellers. Will typically respond within 24 hours and even less, and provide more images when requested. "
"The seller was easy and quick to work with. When the item arrived, it was exactly what was advertised, and it arrived sooner than initially expected. Swappa was a great middle-ground for this transaction, and it will be my go-to service in the future for purchasing gently used electronics again and again."
"Great Site! Very easy and convenient to use! Received offers and a purchase in a short time frame. Great buyer-fast payment for my product. Will continue to utilize this service!"
"First time using Swappa so I wasn't sure what to expect. Sale went seamlessly, great buyer with great communication. Thanks for your service - Swappa made both parties very happy!"
"First time using swappa. Received item very quickly and in even better condition then I hoped for."
"Swappa is the best , me& my husband's phones were both excellent mint condition. They both came timely & as expected & described & no problems with our carrier !"
"I rarely buy things online, being a new platform doesn't make it easier. I was jittery buying phone on here, but it paid off. Seller was quick to respond, Swappa helped me set the correct expectation of delivery time and how to check the phone for possible issues. "