"I had a good experience with Swappa and the seller. The website is very easy to use and the information is easy to find and helpful. I bought a Nexus 5x. Although the money was not big, the seller was very responsible and trustful. I will buy more from Swappa if I see something I want and recommend Swappa to my family and friends."
"The process when a lot better than I thought it would. I was selling a MacBook Pro and it was very smooth. Worked with the customer and they got it. I will be selling more on Swappa!"
"Needed an updated phone to switch from Verizon to Xfinity. Got a like new Galaxy S8 for less than 1/2 what Xfinity wanted. Transaction went smooth and the phone is like new. Great way to save money."
"I purchased a phone before fully exploring a carrier-specific limitation. The seller meant no harm; they just apparently cut-and-pasted some boilerplate language from one of many ads they had posted. The device technically met the definition of "unlocked" in the sense that there was no carrier embargo on it, but it lacked a key feature required to connect to one of two major GSM networks. This gap wasn't mentioned in the listing.
In the end, the seller voided the sale, getting another chance to sell it, and I got my money back so I could spend it on a phone that better met my needs. My lesson learned was to do more thorough research before clicking "Buy" instead of after. I hope the seller learned to be more thorough and accurate in his item descriptions. Swappa provided a refereed, high-trust environment for a successful do-over. Thank you!"
"Very friendly staff, as well as sellers. Will typically respond within 24 hours and even less, and provide more images when requested. "
"The seller was easy and quick to work with. When the item arrived, it was exactly what was advertised, and it arrived sooner than initially expected. Swappa was a great middle-ground for this transaction, and it will be my go-to service in the future for purchasing gently used electronics again and again."
"Great Site! Very easy and convenient to use! Received offers and a purchase in a short time frame. Great buyer-fast payment for my product. Will continue to utilize this service!"
"First time using Swappa so I wasn't sure what to expect. Sale went seamlessly, great buyer with great communication. Thanks for your service - Swappa made both parties very happy!"
"First time using swappa. Received item very quickly and in even better condition then I hoped for."
"Swappa is the best , me& my husband's phones were both excellent mint condition. They both came timely & as expected & described & no problems with our carrier !"
"I rarely buy things online, being a new platform doesn't make it easier. I was jittery buying phone on here, but it paid off. Seller was quick to respond, Swappa helped me set the correct expectation of delivery time and how to check the phone for possible issues. "
"It was really easy and fast to set up an account. I was able to sell my iPhone within 3 hours. I had an issue due to my end of setting up but the team here at Swappa helped me through it and was really quick at responding back to any questions I had or the buyer. I would recommend to sell and or buy with Swappa! "
"I advertised my phone for sale on Swappa and this interaction was awesome, buyer was easy to work with, no back and forth needed and was very polite to work with, also made it a point to let me know they were satisfied and would give a great rating. Great experience!"
"I dropped my Galaxy S7 in a hot tub, so I needed a new phone. My S7 had also been a used phone, I got it from a repair shop because I don't agree with the ethics behind phone manufacturing. When I was looking for a "new" phone, I found Swappa. It seemed like the most trustworthy site because their mission aligned with my ethics and they had a clear rating system, so you can tell what condition a device is in. I had been looking for an S10e for a while and finally decided on one, it was in Mint condition. It shipped so quickly and turned out to be basically brand new! I'm so happy with my experience and hope that this phone can last me a while :)"
"I have now purchased 2 phones off Swappa from 2 different buyers! Both purchases came within days of placing my order. Both devices were actually in better condition then stated in the add and one purchases even came with a $40 set of bluetooth headphones for free :) If you are looking for a used phone for a good price in good condition I 100% recommend you use Swappa! I will be using it for any future purchases that I can!"