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Product & services pricing
3.75/5
Chance of future purchase:
1.25/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5

5/5

2021-10-12

First purchase, excellence throughout

"This was my first purchase with Sweetwater. I was thoroughly impressed. The instrument was at a great price, plus shipping was FREE. The initial listing was accurate to my exact instrument. I was offered truly personalized support via call, text, and email once I made the purchase. It shipped immediately and quickly, without cost. The guitar arrived in pristine condition and didn't even need adjusting. Overall exceeded my expectations and instilled confidence in the company."

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5/5

2021-10-11

Hands-down the best e-commerce experience I ever had

"High-quality experience; got a small bag of candy with the product, as well as a personally-signed information packet. Would strongly recommend."

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5/5

2021-10-10

Outstanding experience

"This was my first encounter with the company. I was searching for very specific items for my grandson’s birthday and found Sweetwater. I placed an online order, expecting to get all of my communication via email or text. Less than 2 hours after placing my order, I received a phone call from a Mr Graham, who said he’d be my personal contact! That blew me away! What was even better is the Mr Graham was fully knowledgeable about all of the products. He shared that he was a professional guitarist (17 yrs) and that if my grandson had any questions to give him his number and he’d help him with anything he needed! He also let me know when the product would ship and arrive and then followed up by email with the same info and later, with an update! The products arrived on time and my grandson loved them. I had a truly outstanding experience and will continue to buy from them whenever I need musical products. Thank you to the company and Mr Graham for making my initial experience so rewarding and enjoyable. "

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5/5

2021-10-09

VERY VERY VERY HELPFUL

"Walked me through the products and services available and discussed the pros and cons of each. Very good listener, considerate, affable and very attentive and responsive. "

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5/5

2021-10-09

Rob Kramer - Simply the Best!

"Rob is the best! Knowledgeable, honest and goes above and beyond!!! I came over from Musicians Friend because I ordered an item in December of 2020. After months of stories, I reached out to Sweetwater and was lucky to get Rob. He didn’t promise me the rainbow - he gave me accurate and honest status reports and called me directly!!! Fantastic Customer Service. I feel he’s more of a friend not a vendor. The item in question: Nathan East Signature 5 string bass. "

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5/5

2021-10-09

They are the best!

"Every time I call Sweetwater for information on an item I’m considering buying I learn something new about the product I’m interested in. Their sales people are kind, patient, intelligent and informed. I receive my orders very promptly, and they always follow up via email, text or phone. They are my go to."

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5/5

2021-10-08

Sweet People

"I have dealt with many companies which sell equipment. These folks are the best! After placing the order they called me to tell e the item was on back order and asked if I wanted a substitute or cancel the order. I decided to keep the order. The item arrived slightly ahead of the new scheduled date. Their personal attention to detail is amazing, or should I say sweet?"


5/5

2021-10-07

The most amazing customer service

"What can’t I say about Aric Ficek and the rest of the Sweetwater team? The guy picks the phone up before the first ring completes when I have a question. He texts me at all hours when I text him about anything. It really doesn’t get any better. I won’t do business anywhere else. "

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5/5

2021-10-06

Sweetwater is my go to for all things musical!

"I have been purchasing from Sweetwater for a number of years, and have been consistently impressed by their quality, prices and service! Cliff is my service tech and always steers me in the right direction. I strongly recommend you give them a try! You will be pleasantly surprised and will even get a little treat (bag of sweet treats) included in your purchase!!!"

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5/5

2021-10-06

Awesome buying experience

"Thanks to Sweetwater and my sales Engineer Clint Bransteter, I was able to get the cab the matches my Mesa Mark V 35 head. In these difficult times when all the products are difficult to get because of supply issues worldwide, Clint was able to provide me with a great alternative of a lightly used (returned) cab. The cab arrived in excellent shape and the price was even better. Not to mention the fact that it got to me right on time. I thank Sweetwater and Clint for helping me out. I later got follow up emails from Clint to make sure everything was in order. Great, awesome, customer service."

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5/5

2021-10-02

Excellent customer service! Fast shipping!

"I will definitely recommend this place! "

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5/5

2021-10-02

Thumbs Up!

"I have never purchased a music keyboard online before. My concerns were quickly set to rest. It's important to me to be the first to touch my musical instrument since it left the factory. Everything from the purchase to the delivery was fantastic.

I couldn't be happier. Thank you!
"

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5/5

2021-10-01

Buying guitars online

"Many years ago I would never even think of buying a guitar online. I need to see if I can “connect” with it and if it feels good in my hands before pulling the trigger on a new one. However my past 2 new guitar purchases have been through Vaughn at Sweetwater and I couldn’t be more pleased! Customer care really appears to be their primary concern and they’ve definitely earned my repeat business. "

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5/5

2021-10-01

Best Retail Experience Ever

"The bit of time and attention that Sweetwater takes when it comes to their customers makes all the difference in the world! It is truly a retail experience that you get online anymore, let alone in store! I would happily pay a premium for the personalized service I received but prices were competitive with other sellers. Highly recommend!"

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1/5

2021-10-01

Mark will blame you for compromsing your own CC. Really. Like anyone would be that stoopid!

"Someone stole my CC info. Justin at SS caught it. My bank caught it. Justin was off, so his bossman took over, for nearly 2 hours. He wanted to show his white male-ness by thinking I had perpetrated this fraud on them. He postured that he felt this was unusual. He said he would have to check "with marketing." Whatever that means in his world. Then he took issue with my password.
Belch!
"

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