"Bought a Sweetwater Exclusive guitar with 2 year no interest payments. Which is a great way to get gear that may normally be out of your price range. I received emails letting me know they got the order, then I get an email with pics of the guitar, then I get tracking. Each email had multiple contacts in case I had questions or issues. Their website is full of useful resources. They have most brands, with special sales and deals. The 55 point inspection was thorough and the guitar was delivered in two days set up really well. Overall it was a very good experience."
"Great service. Knowledgeable and friendly people. Responsive to problems. Great prices, I could go on and on. Sweetwater is hands down my go to source for gear."
"Sweetwater is the best. The service is far beyond anything you’ll get on any other site. Joesph Donner my sales rep is awesome. What ever I order he calls and asks if I need help with anything else. "
"Awesome customer service, great prices, 2 year warranty. "
"I have been a customer at Sweetwater for at least 12 years and have purchased a variety of audio products. Once I contact my sales engineer, Mike Arango, I can guarantee excellent service from beginning to end of the process. That's why I had to say that the consistency of the service is as solid as a Rock. Thanks guys. You are number one in my book."
"I was able to get really good advice from Nick on an affordable equalizer that helped to boost the voices of my home theater system without reducing the volume of the sound effects. It came really fast and I got exactly what I needed without overspending for something I didn't."
"I was really satisfied. Arrived before I expected."
"Each customer is treated with the greatest respect, which allows you to pick the best equipment for your needs. They have your back and will do everything to make sure you are satisfied and have the best for your situation."
"It's always great to shop at Sweetwater! Great service and fast shipping, I'd never go anywhere else for music."
"Why again? To be honest I am not a musician, I just started learning to play guitar. I had chosen a guitar that was on backorder at Sweetwater and also other vendors. To my surprise Sweetwater was able to get the guitar in some way sooner than I could get elsewhere. It made me a repeat customer at Sweetwater."
"Another outstanding transaction with Sweetwater. In the past I have bought a product that had nothing wrong with it - I just didn't like it. They exchanged the product without a hassle. If at all possible - I will always buy from them. "
"Always willing to reach out to inform and keep posted about status of order, delays, updates etc., so I'm not left wondering. "
"I just received my second order from Sweetwater in the last month. Both times, the delivery came sooner than promised. Both orders were well packed, in perfect condition, and were highly price competitive. Throughout the process, you have multiple opportunities to contact their Sales Engineers if there are any questions. Definitely will remain my go to for music gear online. "
" At first I was concerned that my sales rep would pressure me to buy more stuff. That never happened.
The support help is second to none. I have found a new music gear vendor, Give them a try and you will switch too.
TA"
"I couldn't ask for a better experience. TJ helped me find the right products for our church at a great price. Got the order together and shipped us right away. We were installing our new sound equipment in just a matter of days from the time we placed our order.
It's always a pleasure dealing with these folks. They wrote the book on great customer service."