"Start to finish, Sweetwater and my Gear Engineer, (Nolan) makes every order a great, simple, easy experience!!!! If there were 6 stars, they'd get them all!!!!"

"Excellent....Everything is positive...
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"I have been a customer of Sweetwater for years. Their commitment to their client is always ingrained in each transaction. They handle the entire service experience with a comprehensive attention to detail and customer satisfaction. I am a customer for life."

"I cant say enough good things about sweetwater. This is the field of dreams for musicians. "

"Item shipped immediately to South Africa and arrived in just a few days. A very pleasant experience. I would would definitely buy from Sweetwater again."

"Sweetwater has gone above and beyond my expectation routinely, and I'm a small-budget customer. Most recently Sweetwater's Matt Zuleger stepped in to resolve a shipping issue, where the item I ordered vanished somewhere between Ft. Wayne Indiana and Atlanta Georgia. The courier claimed it was delivered, when in fact it was not. In a couple of days I received the replacement item even though Sweetwater had nothing to do with the mysterious disappearance. We're all becoming familiar with vendors who refuse to take responsibility for their own issues, let alone issues caused by third parties. Sweetwater has earned my customer loyalty by refusing to join the race to the bottom."

"I have been purchasing stuff from Sweetwater lately instead of Guitar Center because of the pricing and the packaging. Also because of the way they make sure they that all is in proper condition. This is just the most excellent customer service I’ve ever experienced."

"Great service!
Great product knowledge!
Great communication!!
Grant prices!!
Fast shipping!!
Mike drop!"

"Sweetwater is the best place to go and get anything involving music or sound. Seriously. Their sales people are friendly and super helpful, and the company will go above and beyond to ensure you had a satisfactory experience. I absolutely love this company, and I have moved all my business accounts from other retailers and solely go through Sweetwater now."

"If you are a professional, a serious amateur, a beginner or looking to get something for a musician in your life buying from and developing a relationship with Sweetwater is one the best things you could ever do.
I have been buying from Sweetwater since 2007 when I started my recording studio. Not only do they have the best equipment, best service and best shipping they have the most knowledgeable employees. They actually train their employees and hire pros. No one BS’s you. They give you straight up answers about what would work for you with your current need.
They set you up with sales engineer that matches your place in the music world whether you are a musician, sound engineer, producer, dj etc.
I have had the same sales rep for the entire time I have been with them and he is much a part of my business as any other resource. His knowledge has helped me make the right decisions that has driven my success over the years. His knowledge has been worth more over the years than any product I have purchased from them. You would pay exorbitant fees to a consultant for this advice. Also their tech support is unparalleled. Having them on my side has made me confident and better at taking care of clients professionally and relationally. Give them a shot and check out what they have to offer!!"

"Sweetwater provides a service where they will contact you when an out-of-stock item is back in stock, and they actually follow through, no matter how long it takes. A specific type of Elixir guitar strings that I like were literally out of stock EVERYWHERE. Months later, Sweetwater emailed me that they were finally in stock, and I stocked up! I also appreciate the phone calls from the sales engineer to ensure my satisfaction. It shows me that Sweetwater truly cares about their customers and can be trusted to provide exceptional products and services, at fair prices. And their YouTube channel is very useful too, especially the "How-tos, Tutorials & Lessons" section. Oh, and I also appreciate the candy that comes with the deliveries :) Keep up the great work!!!"

"EXCELLENT PRODUCT AND SERVICE. THANK YOU."

"Quick and easy order and follow up before and after delivery"

"I ordered two string swings. One package popped open and lost a screw. Not the end of the world by any means. They sent out a new one at no charge and did not want the damaged one returned. That is how you take care of customers. Sweetwater is the best company to work with. Thanks to Dave Snow in sales and the technical team. Absolutely the best!"

"Sweetwater treated me like I was the CEO's son :-) I never heard of them before I discovered them in my research. I didn't want the Guitar Center experience for a few reasons. The buying experience was almost like a perfect dream it all came down so well. By that I mean, researching their buying guide (quiz) - manufacturer, model and pricing breakpoints and reviewing them all on YouTube to see. They instilled confidence in the 55 point Sweetwater inspection tour/process. They are there every step of the way to see that you are satisfied and any questions answered. Buy with confidence from them."