"Love the personalized treatment, awesome inventory and amazing shipping /delivery time. Prices are affordable for that working musician and the quality of merchandise is guaranteed! If Sweetwater has what I need, I need not look any further."
"I was so surprised when i received a call that my item can be shipped immediately that i dont need to wait for some other day that i chose when I made the purchase. A sales man was attached to me and in hours time I received my order and I was able to meet the deadline of shipping it to Nigeria. "
"Product was delivered as promised. Product was just as described online. Customer Service follow-up was outstanding with a phone making sure we were satisfied with our product. Sweetwater is an excellent company with a Customer-focus and a pride in their products. Receiving a personal phone letting me know when the product was shipped was amazing and so much better than just another email. I will buy from them again.
Sweetwater is a great company you can trust!
Linda Shannon
"
"Recently I purchased an item that was damaged during transit. The whole team at Sweetwater went above and beyond to process the return and send out a new replacement item within two business days. Everyone was very professional and courteous. My son is ecstatic! I will never do business anywhere else! Ben Robinson at Sweetwater can take care of all of your music needs!!"
"Amazing focus on the customer. If the little things matter when placing orders online and knowing where things stand, this experience is for you. "
"We went online and purchased a small item for our son and didn't think much about it. A day later I received a personal phone call from a representative letting me know it had shipped and asking if I needed any further assistance. I even received a small bag of candy thanking me for my pruchase. That just made me smile. Our purchase with Sweetwater was random but
I promise you our next one will be deliberate. Thank you for your excellent customer service!!"
"Sweetwater is the only place I buy my music gear. Other retailers like to push in-house warranties, have staff that doesn't remember you the 2nd time you've done business with them, and give a lot of reasons not to shop with them again. Sweetwater on the other hand, delivers world class customer service, has a sales team that knows their products and treats you like family and delivers with amazing speed. I couldn't recommend a company more highly."
"Austin not only provided me with customer service, he provided me with Customer Solutions! What a great team, and what a great company!"
"I had a problem with my order that was not Sweetwater's fault but one call was all it took and they took ownership of the problem and got it resolved. Also, I bought something at a price that went on sale a few days later and they credited me back the difference. "
"A pleasure to do business with the folks at Sweetwater.com... My Sales Engineer, Dan Vranic is always ready to give me the best price and so kind as to answer all of my questions concerning that special guitar or Amp that I might be shopping for... I highly recommend doing business with the professionals at Sweetwater... it's always a win win with these guys!!"
"UN SERVICIO EXCEPCIONAL, LA ATENCION AL CLIENTE LES DOY 5 ESTRELLAS PORQUE ES EXCELENTE Y TODOS SUS PRODUCTOS ORIGINALES Y SIEMPRE EN PERFECTA ARMONIA.. MIS INSTRUMENTOS MUSICALES LOS ADQUIERO EN SWEETWATER POR QUE SON SERIOS Y RESPONSABLES, EL DELIVERY ES SUPER RAPIDO Y SEGURO. GRACIAS."
"It's always a pleasure shopping at Sweetwater, Caleb is an awesome sales rep. Thanks again "
"I have been getting products from this company for a while, I've had great experiences with Jason and the sales teams, They answer any and all questions that I have and give me good suggestions, that make thing work better for me! Thank You!"
"They are truly an amazing company as I’ve ordered from them many times and my delivery arrives safe and sound, and on time. I just wish I could give them more than five stars because they deserve all the stars in the galaxy."
"I have ordered speakers,amps and so on I have had great experience with the sales team everyone I have Talked to has knowledge about what they sale I find that they will give their honest opinion if you ask them about their products. There is no pressure for you to buy anything and they don't try to sell you something that you don't need.
I live in Florida and the shipping is very fast I will be doing more business with them in the near future.... "