"Fantastic supplier for our shop (luthier and guitar setups/repairs/mods). Always great prices, good selection of quality components, prompt shipping. I especially enjoy having a dedicated rep, Adam Hunter, who does a fantastic job taking care of our orders."

"Exactly what I ordered. Perfect and quickly delivered! Also a very friendly and caring company"

"Sweetwater has customer service that is better than any other customer service i have experienced. I mean better than Crutchfield and Nintendo which have both never let me down in any way. They assign you a representative who personally helps you with every aspect of your order. My order was for a hard to find (Fender isn’t exactly churning out guitars right now) Ultra Telecaster. I wanted the Texas Tea finish and Sweetwater had a few left. Well i put in the wrong numbers for my credit card and on Saturday before my bank closed my representative clocked in and stayed on the phone with the sales team for an hour to assure thati didn’t lose my guitar to another customer. Thank you Phil! When i ordered my Boss Katana MKII a week later Phil texted to remind me that i needed a cable as well. I would have sat looking at my guitar and amp for a week without that cable but because Phil noticed i only had to wait one day. "

"I've been doing business with Sweetwater for just about everything from picks to mixers, guitars, mics, studio software... everything. My sales rep, Robby Resnick is responsive, professional and knows his stuff. He has come to know my studio as well as I do and always guides me in the best directions on every topic. I applaud Sweetwater, Mr. Resnick and the whole team there.

Kelly Winters
Burlap Studio, TX"

"I’ve never shopped online anywhere that went so far out of their way to make sure I was happy with my purchase, that I was getting the right gear for me, and all the right accessories to go with it. Thank you Kyle for always being a text away, answering every question I could throw your way, and making my experience with Sweetwater perfect."

"The one on one with the sales person was refreshing. The shipping was super fast, and i will be doing business with the again. "

"The most knowledgeable customer service team in the business. Always a pleasure to purchase from Sweetwater. "

"Every order arrives safe and sound with candy and the invoice to make sure everything is perfect. Easy 5 stars."

"Really had a great shopping experience. The communication was very much appreciated during this challenging time. The company is customer oriented and I will be purchasing more through them."

"I've been a customer of Sweetwater for years. What truly sets them apart is their expertise and service. It's the best in the business. If you ever have questions about product or an issue with an order, you have a dedicated sales engineer that'll take care of you. Many of the things that Sweetwater sells can be found on Amazon or other sites but I don't even bother. Sweetwater's pricing is always competitive and, given their fantastice service, purchasing from them is a no-brainer."

"Amazing customer service! Amazing product selection! Great pricing! Super fast shipping! I will definitely purchase from Sweetwater for as long as I can!"

"No other online shopping experience has matched the quality of service that I have gotten at Sweetwater."

"The staff here was really responsive and helpful, even during the pandemic. I ordered the wrong thing at first, and they set me straight and that made me order a lot more. They have great customer service and assistance. Better than buying anywhere else online. They offer assistance with equipment for like 2 years. Very happy. Vaughn was great!"

"Sweetwater is great. They are helpful and fast. My transactions are always excellent. I have never received a deffective product. The only thing that would make them better is to offer some kind rewards after spending a lot with their company. I have spent in excess of $4000 this week and did not receive any coupons or dividends. If I spent that much using the guitar center card I would have a free guitar pedal at this point. However, they really are super. "

"They called me to help sort out my issue, all done in no time. Thanks To Everyone At Sweetwater.L"