"Very personalized, web site is easy to navigate and all products are great.
I have bought two of my guitars from them and were set up perfectly. Right out the box I was playing."

"As Usual I can’t say enough about Sweetwater my experience has been nothing short of awesome....Great price and service and staff... A big shout out to Alex Rodriguez ..."

"I was shocked about this company's professionalism. They really care about you. "

"Fantastic. Sales people are connecting but not pushy; knowledgeable; helpful; and put the customer at ease. He showed me info that I was totally unaware of. So gratefully appreciative of his/their suggestions! "

"I enjoy dealing with Sweetwater, because as a professional musician/composer they are able to assist a beginner, or more in-depth situations on a professional level. "

"Nothing special about the pieces I needed this time but Sweetwater had everything I needed. Shipped fast and arrived in excellent shape."

"“I've had two purchasing experiences at Sweetwater.“Your sales rep was very helpful and nice,i don't know much about how to pair and hook-up speakers he helped me and told me if i had any problems when i received my speakers feel free to call then and i did and they helped me to solve a problem and he called to make sure I was happy with my experience, it was nice that you supplied a small gift as well. i will definitely order from sweet water again!!!.
"

"I've had several purchasing experiences at Sweetwater... from a Taylor guitar and Yamaha piano, to all sorts of equipment fru-fru. Kurt is my product guru and he and the rest of the Sweetwater team simply deliver the best customer service I've ever encountered! If you are thinking of whether to utilize Sw for a major musically related purchase, or ANYTHING else in their massive gear catalog... just go for it. You will not be disappointed!!! ML in Albuquerque."

"Your sales rep was awesome, he called to make sure I was happy with my experience, the fact that you supplied a small gift was equally as awesome. "

"what can i say, sweetwater has become the benchmark for customer service.
i can buy the stuff i need anywhere. there are a ton of choices and a few might have a better price on occasion. but the attention that mike arango pays to my account is 2nd to none although i've heard friends and associates say the same thing about their sales engineer that they use so i assume they're are all great or they wouldn't be there.

unless it's a significant savings, i don't usually opt for any price adjustments. sweetwater prices are very fair and it's not worth it to me to save few bucks on most items elsewhere. i value the service, understanding and listening skills from mikes past life which more than qualifies him to assist me from experience rather than bewilderment about a product. and if it's an issue with a piece of gear that he is unfamiliar with he taps the egg heads in the backroom for tech help as well as offering access to some "onsite" manufacture reps that they probably keep locked up in another back room out there and feed and walk regularly.

if you're in the "music business" where it's beyond a hobby, and you count on your gear to earn money and to eat and sleep indoors regular just say, "hey google (or siri) dial SweetWater.

ps not a paid commercial, what they do just works."

"I was so impressed with John Beckas’ knowledge of the products I had questions about, and also with his understanding of the technical aspects and nuances involved with micing unusual instruments. He has a deep grasp of sound engineering, and clearly and patiently explained how those nuances would manifest in the project I was working on. I’m so glad I purchased my mics from Sweetwater—from now on this will be the first place I’ll shop for my recording needs."

"Overall Experience: Justin Dunbar, Director of Customer Service
Sales & Sales Process: Jeff Radke, Executive Vice President and Chief Sales Officer
Operations: John Hopkins, Executive Vice President and Chief Operating Officer
All Things Sweetwater: Chuck Surack, Founder and CEO,
Just wanted everyone to know I have always had a good experience with sweetwater, always helpful,courteous,and fast. Thanks for what you do."

"These guys are awesome, I had the best online shopping experience."

"Andy Rice was very helpful and prompt. He did follow up emails to ensure everything was ok...."

"All around wonderful experience. Don't stop doing what you do. Thanks."