"Any time I need equipment Quick I go to Sweetwater Kurt Martin and his coworkers make it happen."
"Every time I have ordered from Sweetwater it has been an excellent experience....Great company to deal with....And I spread the word....
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"Pat Walsh is the man . He phoned me on a $20 order to make sure all was good. And it was all good. He also offered future assistance on anything at all !! Sweetwater has all sorts of drum parts and attachments and of course guitars and such. Super fast shipping also."
"They called me to make sure I found what I was looking for and if I needed any questions with my concerns to call them and they will happily take care of me "
"Fast delivery. Personal phone call. QA email and even a little bag of candy as a thank you. Drum head looked amazing. Incredible experience. Loved it."
"Great staff - smiles and very helpful. You couldn't do better. Transaction was quick and easy at GearFest 2019. I was very happy to see some left handed guitars so I bought one! Logistics at Gearfest were great. I loved that they had water everywhere and didn't charge - it was hot out and the water was refreshing. Loved all the musicians roaming around and meeting Tim Pierce."
"I recently bought a new bass amplifier and some accessories from Sweetwater Sound. They really go the extra mile to make sure that you're completely satisfied with each purchase. I also like the little bag of candy in each box too. It's the little things that mean so much. "
"Excellent service and backup, friendly, efficient and knowledgeable."
"Sweetwater clearly recognizes that even a small order from a new customer can be the beginning of a long and mutually profitable relationship. I never got a bigger or better response to such a small order. Sweetwater will be the first place I look for my guitar gear needs from now on. (In fact, it already is; my second order is going in today.)"
"Package came undamaged and on time, loving the sweet tooth treat that came in package. This place sells quality products. I would highly recommend this company to anyone that's "in it to win it""
"Nice selection of products with competitive pricing and free and fast shipping. Just the right amount of communication about my order and shipment along with courteous follow up. Very pleased with Sweetwater. "
"Sweetwater has one of the best customer service ratings in the industry because they do it all right. Great product mix, fair prices, in-stock availability and a very helpful sales staff. Shipping is spot on. Can anyone really ask for more? Methinks not.
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Dave"
"A software portion of a product purchased through Sweetwater Sound was nonfunctional and produced a rather extensive engagement between everyone involved in the product and software. While my original review here shared the level of frustration I was experiencing, I must nevertheless and now rightfully step forward to state that Sweetwater Sound technical support took the matter firmly into their possession and made certain that I was not left with a problem never my own.
I would consider myself demanding when problems arise and yet the folks at Sweetwater never once wavered from the professional stance that they took to resolve the matter to my satisfaction. So I'll state here without reservation that if you are in need of musical equipment and unswervingly reliable technical support, then seek out Sweetwater Sound. "
"My first experience with sweetwater was wonderfully simple. I was hooked up with an extremely knwledgeable tech who walked me through the creation of my studio. I felt taken care of. Also the fact that they will always be there to help you with any of your technical problems and more. That is a great comfort."
"Even if the customer service wasn't excellent, there's FREE SHIPPING!"