"My first purchase with Sweetwater was a very satisfying experience. So i decided to try them again. I was hooked up with the same sales tech ( Codie ), and i was very impressed with his attention to my wants and needs. We talked a bit to make sure i knew what i was getting and by the time the conversation was over, i was even more excited about getting the item. Needless to say, when it was time for my most recent purchase, there was no doubt where i was getting it from and who i would talk to about it. I cant say enough good things about this company and the way they deal with us, the potential costumer. Each time i have made a purchase, i have made it a point to text my sales tech, and thank him and tell him the very same thing. Thanks again Sweetwater, and as i tell Codie everytime....YOU ARE AWESOME!!!!"
"Clint took the time to explain why I should get the correct wireless unit that would work the best for me.
Thanks Clint"
"I enjoy buying from Sweetwater! "
"I never once felt as if I was talking to a machine.
Nate was my sales engineer and he was on point. Calling back when he missed my call.
Guiding me to make appropriate selections."
"This was the best experience ever at an online retailer. The folks at Sweetwater go above and beyond any other retailer in the service they give to the customer, no matter how big or small the order is. Truly amazing., "
"Many purchases from Sweetwater ! Nothing but great experiences every time ! Product choice, great pricing, fast and efficient service, fast shipping, excellent packaging. I won't get my gear anywhere else ! Tyler Davis rocks ! Always a source of knowledge and goes to the limit to make things happen for me. Just a great company to deal with. Bruce G."
"Knowledgeable, curtsy was great. Products is great too. Great value. "
"Sweetwater was very efficient and knowledgable with us on our church's needs. Thanks again."
"Good experience. Easy shopping, Excellent customer follow up. Sales guy even called to ensure what I was ordering would really meet my needs. (It does and did) but I REALLY appreciate the level of customer care and service I receive from Sweetwater."
"Luke is an outstanding professional. Best things happen at Sweetwater.."
"Couldn’t; be happier with my purchase. I was so surprised to get a phone call immediate after I order the Flea Replica Signature bass up in the sticks where I barely had a cell connection in Cohasset, California. Not a real town as the address in actually **** Mountain Ranch Road, Chico, CA 95820, but it is a real place and a population of 800 - 900 people live in Cohasset.
I also didn’t expect photos that Keith sent me. That was just over the top for me. And due to sweetwater's excellent customer service I am a loyal customer for life. I don’t even remember who my local musical seller’s are anymore, isn’t that strange?
Rory Charlton"
"Customer service, tech help. Everything was great."
"Great selection of guitars, attention to detail on getting the order ready, good price, it arrived in a timely manner, and to quote that great american philosopher Brain Adams " I played it til my fingers bled !"
Don Carlson"
"I had been looking for a hard to find guitar case. I could not locate one in local or online stores. Found it on Sweetwater at a great price and ordered it. Thought that was the end of it. Next day Derek in the sales department calls me to thank me for the order and to double check the case size is what I need for my guitar. Not good for certain Explorer models but just right for a Gibson V. I appreciated the contact to make sure I was getting the right case. I am very pleasantly surprised at the level of customer service. It was a good quality experience. "
"We have received lots of equipment, instruments, strings, and picks over the years. Ryan is our sales extraordinaire! He gets us the best deals and ships it fast! Any questions we may have, he's on it. our most recent purchase was a Bose L1 Model 2 with B2 bass. The sound is amazing. We got 48 months interest free financing in just minutes. We will recommend Ryan and the team at Sweetwater always!"