"The best ! Super fast and they have everything I need. The staff is very nice and genuinely cool. Thank you "
"This is the way online instrument shopping should be. The site is fantastic, the personalized service is spot on, and the end result is a very satisfied customer. "
"Before Currency Exchange, Sweetwater offers items at WAY less than you would buy them anywhere else on the web. We are talking 50% here.
Also the company is dedicated to Fast and Well Protected deliveries.
The best in the World!"
"Always a great experience love dealing with Mickey he is an awesome team member, i would love to have people like him on our sales team."
"Ian was truly helpful in accomodating my delivery."
"This was my second order with Sweetwater. Awesome service. Ordered on Monday, received my equipment on Thursday around 1:30pm. In addition, Chad also called to check on its arrival. Very knowledgeable folks!"
"Great customer service, fast free shipping, great stuff... top notch Sweetwater "
"Purchased a beautiful Les Paul gold top classic. Made the mistake of getting their set up where the ser the action and change the strings to your liking. Do not get this service. I asked for no buz and when I played the guitar for the 1st time it was the most disappointing experience ever they actually took a great guitar and ruined it their customer service is great they sent me a label and I shipped back the next day. I went to Sam ash and picked up the same guitar out of the box untouched and it was awesome. Sweetwater does have a nice selection no cheaper than any of the big music stores but you do save on tax. I my self will never but from them again but if you do get it untouched "
"This is my 4th 12 string guitar. This Ibanez 12 string guitar sang itself out of the box. Can't put it down. Sweet set up pristine looks. Packed well for safe passage. Thank you."
"I originally became a Sweetwater customer because a friend shared their positive experience with me. Now I have been a repeat customer with all my audio related buying. Now don't get me wrong, I am a price conscious shopper, so I always look carefully at the same merchandise at other vendors. Sweetwater always meets or beats the competition.
My personal sales rep Jason Koons and his team always give me excellent advice. They can do this because they know me and my situation. Personal service, a rare find in this cyber world."
"Very pleasant online shopping experience! The product arrived fast and they provide customers with flexible payment options. They even gave me a courtesy call thanking me for my purchase and letting me know that they are here for me to answer any questions concerning the software I purchased. I will continue to do business with Sweetwater and recommend any musicians who love music to shop with them!"
"Our shopping experience was fast, efficient and friendly. We bought a set of speakers and they were exactly as advertised. The team at Sweetwater made us feel valued as customers and the purchase was monitored all the way into our hands. You could not have done any better if you were our local store. We will be back and we recommend you highly. Ed and Lena Vogel"
"If you haven't used Sweetwater before you might be skeptical about all the claims to service and the positive reviews. Believe it. This company kicks **** is the best of ways. The site is massive, but easily navigated. The ordering process is ridiculously easy. The packaging is top notch, the delivery is prompt, returns are easy and fair, and to top it off, you get a personal rep to process your orders, answer any questions, and help troubleshoot all problems. I can't say enough about this company's style. Thank you sweetwater for making purchasing musical equipment so pleasant and easy!"
"Tech Help and knowledge outstanding. Customer support amazing! Cart check out on website best I've seen and I'm a programmer... Good Job!"
"I want to take a moment to RAVE about how great my ordering experience through Sweetwater has been! The order was not mine; it was my grandson's. He is 14, and a budding (obsessive!) musician. He had earned enough money and asked if he could order a guitar pedal online using my credit card. I'm always a bit hesitant to order online products because that often means you're stuck with something you didn't want with little to no help with returns. Also, now the unhelpful vendor has your credit card number!
Not the case with Sweetwater! How refreshing it was to receive communication during order processing and even after receipt of the order. The extra effort (and candy! LOL!) has this grandmother's future business... and there will be much more business to be had. I am also a musician with a family of little musicians coming up! Who knows; we may be the future Rock version of the Von Trapps! Again, thank you for the terrific ordering experience... and the kid loves the pedal!"