"TVAuthority has proved itself to me as a trustworthy retailer. I have made three purchases now from TVA and I think they are just grand. The first time I bought electronic online was a little more than two years ago. At the time I still had a working CRT and I just needed a TV for my room. I bought a Samsung LCD from TVA and everything went smooth. Then about a year ago my CRT died so I though it is time to get my dream plasma. I bought the Pioneer 5060; what a beauty! Finally 2 months ago I bought an HD DVD from tvauthority; I an still blown away by how good a movie looks on my Pioneer. Every time I ordered form TVA they came through for me. Anytime I had a concern they fixed it for me. I would consider myself a loyal TVA customers."

"TVAuthority was very though the whole process of getting a TV. I called in with no information about TV's and I was totally ignorant about the new technologies. With guidance of a friendly sales rep from TVAuthority, it was easy to find the right TV for me. First, my sales rep. Aaron asked what I will be using my TV for specifically. Then he asked me questions about the environment my TV will be in. After some evaluation Aaron lead me towards a few choices. He then followed up with an email including the specs, prices, and links to see reviews on each product. I decided to go with the Samsung HL-S5088W. I received my TV about a week after I placed the order and after watching it for about a month I still love it. TVAuthority put a lot of time into helping me order the TV that I wanted and they provided me with very helpful and friendly service. I could not imagine asking anything more from a company.
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"I have now bought several items over the last few years from TVAuthority. They provided me with great service, which is why I will continue to buy from them. The last TV I ordered from them was the Pioneer 5070. The shipping commitment was met and they sent me tracking in a timely fashion. These guys really know how to do it, recommended!
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"I should have paid more attention to some of the negative feedback on this retailer. Like many others, I found service after the sale to be inconsistent and confusing. When I didn't receive a tracking number as promised, I called. I was told the item I ordered was out of stock, but no one bothered to notify me of this. Of course, they offered to upgrade me to a similar but more expensive TV. They finally agreed to provide the upgrade at the same price, but again I never received a tracking number and each representative I spoke to gave me a different story. I'm a very easy going individual, but enough is enough. I am canceling this order. A low price is meaningless if you can't get the merchandise."

"There has been far too much follow-up required on my part to get the status of my shipment. The delivery window that I was given when I submitted the order was 9/8, 9/11 or 9/12. However, nothing was done between the date of the order (8/30) and 9/8 when I made my third attempt to find out what was going on. The shipping company actually received the shipment on 9/11 and tells me that it will get into my town on 9/15, at which time they will call me to set up delivery. I don't expect to see the TV prior to 9/18. I am not at all happy about the lack of follow-through by TV Authority and would think twice before ordering from them again."

"
I had a very positive experience buying my Pioneer plasma from TVauthority. When I called asking questions I wasn't pressured to buy at that instant. When I was ready to purchase they asked if I wanted to buy a warranty, cables, etc. but didn't push it like so many do. I was given a 3 day delivery window while on the phone ordering (Pioneer doesn't let authorized sellers list prices online). I got an email invoice within an hour and a couple days later I received a tracking email. I sent one email asking a question after ordering and got a reply within an hour. The plasma was ready to be delivered a day ahead of the 3 day window. Good transaction. Look at avsforum.com for good info / other people's experiences."

"I ordered over the phone as their website wouldn't show the price of my Epson projector. All was well. They had 2 in stock and it should ship that day and get to me the end of the next week. Their rep (Cambryn) was very nice and helpful and I was happy. Until I tried to get a tracking number... Now, I'd like to think it wasn't her intention to screw me, but that's how it turned out.

I emailed 4-5 times as the delivery window approached to make sure to be there to accept it. I only got 1 response and that was only an "I'm working on it" to delay me. I finally got fed up and started calling after the window passed and I didn't even have a number, not to mention a delivery. Finally got to customer service and they said they'd have to call me back with the information in an hour. Never did. Called them back and after he put me on hold for 20 minutes he comes back to tell me it not only hasn't shipped but they don't have -any- in stock now to give me.

I don't know if they gave them to someone else by mistake or simply planned to drop-ship it to me all along. Either way, I find that unacceptable that they didn't just own up to it and let me know so I could either wait longer or go elsewhere.

The one thing they've done well is cancel my order immediately after this. I don't see if on my CC as a refund yet, but I'll give them a few days before disputing it.

Will never use them again. I should have checked here before trying.

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UPDATE TO RESPOND TO TVAUTHORITY COMMENTS..
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The date of posting this (with respect) has nothing to do with having a bad experience. That was simply when it ended. The bad experience was:

a) never being able to get in touch with my rep
b) when I gave up on her and tried another rep I was promised a call-back within 2 hours twice and didn't get a call-back 24 hours later (I had to call -them- back)
c) when I did pin someone down they did not tell me that the projector hadn't even shipped yet. Not that it was just late (sucks, but oh well, I'd live), no projector was -even available-
d) I was told that she had 2 and would reserve 1 for me the day I spoke with her. 2 weeks later all of sudden those 2 vanished (where did they go by the way?) and the rep says there's no ETA on more from Epson.

I realize there's multiple departments and 1 person doesn't know it all, but that just makes the entire company liable for screwing up. Blame sales. Blame purchasing. It doesn't matter. Someone, somewhere knew that those projectors weren't coming to me, weren't going to be replaced by more, and didn't communicate that to me. All that shows is that you wanted to keep me on the hook indefinetly until you filled your mass order to get a wholesaler price break (or whatever).

In short, ducking/not returning calls and omitting the truth (or being unable to find out the truth) is unacceptable as a standard practice (and reading below it seems that "standard" is a fair assessment)."

"Where is my order!??! These guys tagged my credit card for nearly $3000 three weeks ago and I still have not received my merchandise! When I inquired a week ago, I was assured that my TV would be delivered that week. Didn't happen. I am turning into one very unhappy customer. "

"I had some problems getting my TV in time from them to their credit they worked hard to get me another TV expedited at no cost to me. I did have to wait one week more for the TV due to their distributor's fault but they resolved the situation to my satisfaction.

I purchased two TVs worht over $6000 total from TVAuthority on May 9th. One of them was in stock and I was told it would be delivered during May 17-19. The tracking # was sent to me on the 17th. On the delivery day, I called the delivery company and they told me that the TV won't be there until the 9/21. I pressed them to deliver it on the 19th so I can enjoy it over the weekend. They sent a special truck out to deliver the TV. I find that it was the wrong TV, I had ordered 43 inch but received a 50" TV. The paperwork indicated that it was a 43 inch TV, I called TVA right away and explained the situation.
I saved them over a $1000 because of their mistake and they didn't even say Thank You.

They said I couldn't use the TV until the correct one arrived. I spoke to the manager, Hue, and he promised to have it expedited so I'd get it on May 23rd and also promised that I would have the tracking number on the 22nd.

I was eventually contacted by James, a customer service manager and he followed up with me on a daily basis until the TV was delivered. TVA has also promised me to refund a small amount of the purchase price."

"I bought a JVC 61" 1080p DILA unit from TVAuthority a month ago. Good price and painless on time shipping (though in their infinite wisdom, the delivery folks only sent one person so I had to help him unload the TV from the truck and to carry it inside!).

Within a day or so of receiving the TV, it stopped working! See my post here.

A few days later the JVC rep on the line confirmed (based on the symptoms) that the unit was defective and should be replaced. I conveyed this info to Toi Anderson at TVAuthority (who had been assigned to my case). She immediately started the process of getting a replacement out. A few days later however, she called and stated that someone at JVC now recommended that they try and fix the unit even though it was essentially DOA. TVAuthority was willing to send a replacement (inspite of the fact that the distributor was grumbling), but were concerned that if there was a defect with the second unit as well (even though they felt it unlikely), the distributor may create additional frictions to getting a third unit (irrespective of who was "right"). So I decided to try and get this fixed if possible.

A week later JVC's "authorized" service reps came along. I was out of town on business, but my wife tells me that the two that came did not inspire confidence (and she generally just stays away from electronics). Without much ado, they opened the rear, replaced the lamp, reseated all the connectors and then were quite amazed themselves that the TV started to work! (was probably a loose connector related to fan regulation). They left promptly (lest something else showed up!).

The next day when I came home I noticed that something inside was casting a shadow on the screen! See my post here. The very next morning I spoke with Toi Anderson at TVAuthority and she offered to ship me a replacement if I wanted one. In addition, TVAuthority agreed to extend my 30 day "safe trial" period to 60 days. However by now I felt that it was possibly something very simple in the light path and decided to try and see if we could get JVC to fix it since getting a new unit would've meant more headaches.

My experience over the next few days with JVC's service center was horrendous! I kept calling and they kept promising that a tech would return my call in "10 minutes ... he's just on another call ... he's gone for a coffee ... I just saw him heading down the corridoor...". This went on for 3 whole days! Finally, I appealed to TVAuthority for help and Toi decided to take over. She chased them down and managed to speak to a technician who requested that I send digital photographs of the shadow on the screen (wish they had told me this at the start!). I took the snaps and sent over the images and with Toi's help managed to get a service call scheduled when my wife was at home. They came just this past Thursday.

Fortunately I'd warned my wife of the possibility of the reps trying to "rub" the image off the screen (since I read this on one of the forums before)! Guess what? The first thing they tried was to "tap" the screen in an attempt to dislodge the image!!! My wife ran over when she saw this and told them to be careful etc. (they of course dismissed her), but by then they'd decided to open up the screen. Turns out that there was a tiny piece of plastic that was stuck to the mirror due to static. When they removed it, the shadow went away!

FINALLY after a month of running around, the TV seems to be working fine. I've yet to calibrate the HDMI inputs (did the component for the dvd) but the images are indeed gorgeous! Hopefully it continues to stay that way!

My thanks to Toi Anderson and to TVAuthority for holding my hand all through this process where as a small customer I was being buffeted by the less than perfect "consumer service" that JVC's authorized service center has."

"I am very pleased with the experience of buying a 56" rear projection HD television from across the country! The pricing and professionalism were great. Of special note, I returned the first HD tv because of a flaw with the set and TVA was good to their word concerning their return policy. Cambryn Courson was one of several salespersons that made the experience positive. Great job and look forward to buying from them again!"

"My home theater is now up and running beautifully.The Optima H79 coupled with the premium home theater sound system from Cambridge Soundworks in a room designed exclusively for a "theater experience"is second to none in home theaters. I am especially grateful to Aaron Snell at TV Authority for his assistance in helping me purchase the projector, mount, and Panasonic DVD player.I certainly will recommend TV Authority to friends and particularly Aaron Snell who has been so helpful.


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"I believe TV Authority has the best prices for plasma TV's on the internet or in a store. I ordered a 42" Panny from them. It arrived 14 days after the order date, but it was in perfect condition. I would order from them again if I ever need another. Great prices!"

"I will never do business with tvauthority again. I ordered a Pioneer 50" Plazma 15 days ago and still have not received the set. The customer service is not helpful at all. I tried getting my situation resolved several times only to be told (after an extensive period on hold) that there was some shipping confusion and that the set would be delivered in the next 2 days.
Worst online purchasing experience."

"Order was placed right away in their system, got an excellent price on a BenQ PE8720 projector. Was shipped promptly and received with no shipping damage. When I setup the projector, it would work for about 2 mins, then shut down. One call to TvAuthority and they helped me work through the issue. PJ was up and running 15 minutes later. Service was excellent!"