"My experience with TV Authority was outstanding. They were knowledgeable and helpful in completing my order -
salesperson Cambryn was the best. They had the best price and were easy to work with. They were honest with me in regard with a back ordered TV and did not use my credit card until the item became available. Nicole in customer service also was extremely helpful."
"Great experience with the TV authority. Great price on a Pioneer 43" plasma along with great service. TV came the day before expected."
"I bought Pioneer HDP5060 plasma TV. I am very satisfied with the service I have received from TV authority.I could not enable HDMI input. I spoke to Mr.Kirk Punches, who helped me to tweak and do few more complicated steps to fix this problem.I hope TV authority continues to provide reliable service to the customers.Overall my experience with TV authority is great and I am happy to buy again from TV authority. "
"I was very scared of ordering a DLP TV online. Especially after reading all the horror stories online. I called TV Authority and ordered one last friday. I received the TV the following Monday morning. Not only did i get it extremely fast, but the sales rep was very knowledgable, courteous and friendly. I also saved $640 over what it would have cost me here locally. Thanks again TV Authority."
"I must say this was an ideal online purchasing experience. I have purchased many different things online, but nothing as large as a TV. Like alot of others i was hesitant buying a TV online, but after doing quite a bit of researching, TV authority stood out as a safe bet. I was not dissapointed. I bought a samsung HL-R6168 on a sunday, by friday the tv was delivered and working in my living room. The sales person Tico was excellent, did not push needless accessories and answered all of my questions. Tracking was excellent and delivery was in perfect shape. I definately will order from TV Authority again. "
"Purchased online, after reading good reviews about the company. AAron was my salesman and did an outstanding job of keeping me posted, both via email and phone. Very knowledgeable about the product, (Samsung 56" DLP) and went out of his way to save me more money with the 4 year service plan.
Jerry"
"couldn't have had a better experience. Allayed all my concerns about buying a major electronic device, in this case a 50 inch plasma, online. Representatives were courteous, extremely knowledgable, and didn't try to pressure me. Delivery was ontime, and product arrived in perfect condition. Would do buisiness with this merchant in a heartbeat!"
"Found the customer service to be lacking. Ordered TV and acc. on 2/2 and was told it would arrive between 2/8-2/10. On 2/10 the accessories arrived but no TV. Called to find out what was going on. Waited on hold for 45 minutes until it put me to a machine. Also waited online for 40 minutes for their "chat now!" option. No one came on. Have left 2 messages and sent 3 emails asking what was the cause of the delay in shipping with no response. In the mean time the shipping company called to schedule delivery (later the next week). I asked them when the TV was shipped. They showed that they weren't even contacted to pick the TV up from TVA until 2/10. I called TV Authority YET AGAIN (after still no response from the emails and messages) and finally got ahold of a customer service representative who's only answer to my question on why it took so long to ship was "Well, sometimes the shipping companies don't pick up the items for a few days and that causes it to be late." I won't be doing business there again. Not because the TV shipped out late... but because the customer service was 1) Hard to get ahold of 2) Not responsive to customers [3 emails & 2 messages unanswered] and finally 3) Tried to pass off blame on the shipping company when I already knew that TVA didn't even send the order to ship for over a week after my order. Note: The TV was, and has always since then been listed as an in-stock item."
"I had the privilege of working with Aaron Snell at TV Authority. I searched over the internet and found that for the price and shipping expense I would be able to order and receive my new Samsung HL-R6167w at the lowest price and quickest shipping. When I called I was able to ask the few remaining questions I had to ease my reservations of purchasing a 2 grand plus TV set. Aaron new what he was talking about and provided knowledgeable answers not the incessant fluff that seems typical of the local electronic chain stores.
I would highly recommend the use of TV authority and I hope to be placing another TV purchase with them in the next couple of years when I feel confident about the 1080p sets that hit the market."
"I recently purchased my first plasma from TVauthority. The sales rep was knowledgeable and not pushy. She knew her product. The TV did not arrive on the date promised, but TVA (not their fault) got involve and had it at my home one day past the scheduled delivery.
I also had problems getting my extended warranty registered. Again TVA went above and beyond to see that my extended warranty was properly registered. This took too much of my time to resolve even though I may have been the cause of this problem."
"I had a great experience buying my new plasma TV with TVAuthority. Initially, I was a little hesitant with making a large purchase ($3k+) online with a vendor I had never used before. However, they had the best prices I could find anywhere, online or in stores. So after doing a bit of research and reading about other people's very positive experiences, I decided to give it a shot. And I have to say I couldn't have made a better decision. My sales agent, Cambryn, was very helpful and polite, taking the time to answer all my questions without being pushy in the slightest (can't say the same for some of the salespeople I've talked to). And she was extremely patient. Thanks Cambryn! And I have to say Kin and everyone else I've talked to at TVAuthority have been very pleasant and helpful (I made more than a few calls, trying to get one of those perpetually out of stock Panasonic 50" plasmas. I finally decided to go with the 43" Pioneer instead and very glad I did -- the TV is awesome.) One final plus: I ordered the Pioneer on Monday evening, and it arrived on Wednesday night! TVAuthority rocks."
"I couldn't be happier. Very reputable online reseller. Service was good and pricing was very good. A breath of fresh air compared to all the customer unfriendly, no response resellers like many of those on eBay. They also gave great deals and service to two of my close friends. We all spent 2-3k each. I will purchase from TVA again."
"My CRT broke during my move and it was a chance to upgrade to the latest generation of TVs. I did as much research as I can and reading in the forums, I decided to go with TVAuthority. I called Kin at TVAuthority and he answered all my questions and made the transaction from order to delivery very smooth. This weekend, I watched the super bowl in HD on my panasonic 42phd8uk. "
"Purchased Panasonic 42" plasma (TH-42PWD8UK). Excellent customer service, in particular, James Agiestu, who resolved a delivery delay in an efficient and friendly manner. TV Authority waived delivery charges, even though delay was due to supplier and beyond their control. Product is exactly as described. No sales pressure. Highest recommendation. Will give them future business without hesitation. Five out of five stars."
"I ordered a Samsung HP4272 42" Plasma TV from TV Authority in December. I priced the unit out here in Miami, Florida, and the only merchant who carried it was Sound Advice. They wanted $3199.99 + 7% tax + $150 delivery and installation. TV Authority had it for $2599.00 + shipping, and no sales tax. I saved close to $1000! The unit arrived as advertised within 7 days.
Unfortunately, the TV was defective. I called TV Authority and they quickly sent me a new TV via air express, rather than the 7 day ground shipping which I originally used. The new TV was here in two days and works like a charm!
The customer service I experienced was top notch. The phone representative, Aaron answered all of my questions and concerns, promptly returned my phone calls, and didn't try to "oversell" me. He recommended a compatible HD DVD player which I also purchased, at a price well below those found at my local retailers. I highly recommend doing business with this company.
Barry Wax
Miami Beach, Florida"