"Very knowledgeable and helpful sales staff. Competitive prices, friendly "accessible" atmosphere. If you've had it with the discourteous, high-pressure New York stores, this is the place for you. Received my 61" TV in one week, in perfect condition. I highly recommend TVA if you want satisfaction that you can trust."
"Really great company to work with. Steered me to a better product at a lower cost than the one I was looking at. Very happy with the Plasma. Shopped them aggressively and their price was extremely competitive. Reccomended them to 10 people so far. 30 day no questions asked return policy really made it easy to buy a big ticket item."
"This was an amazing etailer buying experience. The knowledge of their professionals was unparalleled by even local retailers and really made the difference in my buying experience. Pricing was very competitive and shipping was reasonable and on time. "
"My interaction with TV Authority was lengthy, but very satisfying. People are quick to speak up when service is bad, but here's a case where service was great and I'm happy to talk about it.
I bought a Panasonic 500U from TV Authority and the plasma made a buzzing noise that I found unacceptable. NOT TV Authority's fault. That's just the luck of the draw. I called TVA and they happily, with no questions asked, sent me another Panny 500U. And that one buzzed even worse! Again, NOT TV Authority's fault. These Pannys have a reputation for buzzing and I got stuck with two buzzing Panny 500U's.
I was very frustrated at my bad luck, but the TVA salesman was always calm and upbeat, promising to keep plugging away until I was happy. After two bad PDPs, I was convinced I was becoming the nightmare customer of the century, but TVA never groused. They never waived from their promise.
So, for my third go-around, I skipped the Panny 500U and got a Pioneer 4350. The TVA salesman actually came to my house and put it together himself! And when I turned the unit on, it was great. I love the Pio 4350.
So TVA, despite me being a jinxed customer, went above and beyond to make sure I got a working plasma that I loved.
In talking to TVA, they're smart guys. They realize that bad news travels fast on the internet, so they do whatever they can to insure their reputation is solid. And it worked. I'd gladly buy another plasma from them (as long as it's not a Panny 500U). "
"My experience purchasing this TV could not have been easier! After finding the odel of TV that I wanted in a big chain store I set out to find the same TV cheaper online - that is when I came across TV Authority. I was local to their office so I dropped in to purchase the TV in person. I was greeted by a very friendly gentleman named Ryan who walked me through the purchase of my TV, including shipping it was $500 less than the "big retailer". Since I ordered it on a Sunday I expected to wait until the next Monday for delivery, however on Tuesday (2 days later!) the shipping company was calling me to schedule delivery becuase they were holding my TV! 2 days for delivery is incredible! After the ease of ordering, the friendly and helpful service and quick, pain-free delivery (the delivery person helped me bring it in to the house), I have begun to sing the praises of TV Authority to anyone within earshot."
"Ordering was easy and pricing was good. Did not receive one of the tracking numbers until after the package was shipped and it was difficult to get a status on the order. I had to call several times to get a hold of someone to get a status. One of the shipped products came much sooner than expected. Would order again in the future."
"Very good experience with TVAuthority.com Cambryn was especially helpful. Call them up if you have any questions about availability. Live Chat feature not worth much. Ordered the TV on a Thursday and received it Monday. Not the cheapest prices online but good service and reputation so didn't mind paying extra. Would shop here again."
"I would encourage anyone to buy from TV Authority. I came across them in doing my research to buy a HDTV when I found http://www.avsforum.com. After reading lots of posts about TV Authority and their Powerbuy, I decided to buy the Samsung 67" 1080P DLP TV from them. Not only did I receive a great price, but the delivery was free. While the sets were delayed from Samsung, they kept me informed about the status. They called when the set came in and was ready to be delivered. They provided tracking information so I could take delivery at my convenience. They were very professional at every step. A wonderful buying experience."
"After much research,I came across thier site as I was ready to order a Samsung DLP HL-R5067W HDTV. After reading their "5 star" program, I decided to order from them.
I spoke with Aaron Snell, and he was very knowledgeable about the product and very courteous. I asked if we could make sure the order shipped that day, and he said it should and he would do everything to make sure it would.
Aaron not only called me to let me know it shipped, but he called me two days later, to make sure it had arrived. The shipping company was also very nice, accomodating my request for an early-in-the-day delivery, as I had the DirecTV tech coming in the afternoon on delivery day, and was hoping to get the TV in the a.m.
They did not try to sell me anything I did not want, and as someone who has been a sales exec. for alomst 20 years, I felt this was a very good buying experience, and very much appreciated the follow-up, AND the Thank you note I recieved several days after delivery.
I would recommend Aaron and TVAuthority, to anyone looking to purchase electronics, especially high $$$ items online.
Good Prices, Great service = happy clients & repeat business."
"i purchased the Optoma H79 video projector after extensive telephone discussions with TVauthority salesperson, who was extremely knowledgeable and addressed issues for me that i didnt know existed. She was one of the most competent sales tech's ive ever encountered. The unit was fairly 'street priced', has worked flawlessly, and in every way exceeds my expectations. My reason for the purchase was a small apartment and i was ready to sacrifice the quality of the HD images ive seen on plasma and lcd units .. This unit exceeds their quality and takes up zero inches of floorspace! The special 100" screen is great. Even with 7 windows leaking daylight thru non-opaque closed blinds in a 17'x17' room, the Optoma H79 gives perfectly useable images. At night, however, its genius shines!!
I was well-advised and well-treated by TVAuthority. "
"My sales representative was very efficient and helpful. "
"I spent numerous months looking locally at Plasma's. I noticed this site after doing hours of research online and decided to try them. Kin helped me and after being in sales for over 15 years I can honestly say I have never had a better buying experience. The guy was extremely knowledgeable and yet not pushy. Their warranty was a big selling item for me also with the repair master. Definitely the best web experience out there. I don't spend $2200 at the drop of a hat with out doing hours of research."
"Excellent service all the way around from TV Authority, with special emphasis on Cambryn who assisted me in my purchase. My Pio5050 arrived as scheduled and I have found the entire experiece to be a very positive one.
Cambryn was knowledgeable and helpful and the pricing was the most competitive of all authorized dealers.
I highly recommend TVA if you are considering a plasma."
"I ordered a Pioneer PDP-5050HD from TVAUTHORITY. I got the name of this internet vendor from a rebate form on the Pioneer website that named TVA as an authorized Pioneer dealer. This gave me the confidence to be a first-time buyer from them. I called and found the salesman Aaron (x521)to be informative and he helped me get a very good competitive price for the tv I wanted. He offered excellent customer service and lifetime tech support. He also reassured me that if something were damaged in shipping, it would be taken care of in a timely fashion. The television arrived by 3 day Fed Ex in perfect condition and Aaron called to make sure everything was in order. I would definitely order from TVAUTHORITY again and recommend it to my friends and family."
"I ordered a JVC 61Z786 61" TV and a Samasun HD941 DVD Player from salesperson Cambryn. She was very helpful and knowledable. Informed me that TV was in stock and assured me the TV would be delivered before July 4th weekend.
Subsequently, I received emails that provided shipping information. On June 30th I called SEKO to inquire if they were going to deliver soon since their website showed that the TV was at their facility. They informed me the TV was damaged in transit and would not be delivered.
I contacted James at TV Authority Customer Service and told him what I found out. He said he would follow up and call me back. He did so about 2 hrs later and informed me that TV Authority confirmed that the TV was damaged and that they would expedite the shipment of a replacement TV to be delivered on July 2nd.
As promised, the TV arrived July 2nd and I was a happy camper. TV Authority is for real, and I recommend them to anyone. I will probably buy from them again!"