"Cambryn at tv authority was knowledgable, personable and efficient. I recieved my merchandise in good order, on time and received confirmations and responses to emails and phone calls promptly. Thanks for the service. Sarah"
"Ordering my JVC TV from TVA, and was very happy with overall shopping experience. Salesperson was very knowledgeable and answered all my questions.
Price was right, and it was delivered as described
and on the day it was set up for. Perfect!"
"Very pleased with salesperson. Did not push warranties and accessories - called when he said he would - called to confirm receipt of product and satisfactory conditions. Very helpful in arranging for local pickup."
"I purchased 3 Panasonic RCA Component Terminal cards from TVauthority.com to be delivered to me over in the UK. I knew that I would need to arrange my own shipping prior to placing my order but Kin(sales) and Hugh(shipping) made the whole process extremely easy for me. Any query I had was answered perfectly within a couple of hours, this coupled with the fantastic pricing has ensured I will be shopping with them again and again without a shadow of a doubt."
"Good company to deal with. Bought my Samsung 50" DLP TV via a "powerbuy" as soon as the HLP models became available. Saved money vs. BB & CC ($600 savings) Shipping was included and was completed in a reasonable time-frame. It shipped in Sep. '04. No problems so far with my TV in Mid-Feb '05. Again TVA is Great in my book. "
"I purchased my Samsung DLP on Tuesday and it was delivered on Friday - all as promised.
Aaron, the sales rep was very helpful. He provided a backup name and number because he was off for a few days, in case I had any questions or issues. Nordstrom type service from an Internet Retailer.
Tarooka, in Alameda, CA"
"TV Authority has been a pleasure to deal with. Specifically, I'm most pleased with Kirk Punches. He is a gentleman and a straight-shooter. Not only was I excited to be purchasing a great product, but I was equally happy to be working with a great company and sales person."
"Purchased an expensive plasma monitor. Very pleasant experience...merchandise received as promised and excellent support along the way. Would buy again and recommend this store to anyone who is nervous about an on-line purchase."
"The TV Authority team provided great insight into helping me select a fabulous DLP TV and stand. Their website was easy to navigate and the online purchasing process was quick. I would definitely purchase from them again!"
"I purchased my HLP6163 through TV Authority and they shipped and delivered it as promise. Overall they have done there best to make sure I was a satisfied customer."
"It's always a pleasure doing business with TVA. I ordered another Samsung DLP TV on Monday at 1:30pm and the shipping company called on Tuesday morning at 11am to tell me it was already ready to deliver. AMAZING turn-around. Never again will I order from another store. Excellent customer service, great pricing and FAST shipping."
"I purchased a TV warranty from TVAuthority. The live chat person (Cambryn) was very helpful. After I made the purchase I found another site with a lower price. I contacted TVAuthority and they immediately price matched no questions asked, after verifying my claim. I am very impressed with the courteous attitude and customer friendly response. I found them through web search and never did business with them before. I will go back to them next time I need my HT related stuff. Very impressive and I am highly satisfied."
"Before I purchased from TVAuthority I read all of these reviews. I had good experience with them. I contacted customer support to make sure my item was in stock and that it would ship on time - and it did. Customer service was good and my agent, Kin, handled most things himself, including calling me back to make sure everything was correct.
My only complaints are minor:
They couldn't provide tracking info for the shipment because it was coming by truck (not UPS or FedEx).
Also, they placed an extra hold on my credit card which was removed as soon as I noticed it.
Overall, I would buy from them again.
UPDATE Jan 8, 2005
Although the rest of my order was ok (Dec 16, 2004), I still have not received my Extended Warranty package. This seems pretty stupid as it's just a pre-packaged card and phone number to call and register. They should be able to send them out by the hundreds, yet here it is 3 weeks later and nothing. Customer support has been weak in finding out why this is taking so long.
I'm less satisfied than before...."
"23 days after I ordered and my card was charged over $4700.00, I have no TV, Stand, OR Warranty. Nothing. Nada. Zip. Error was blamed on the tracking company. A call to the tracking number showed that I was not even in their system- they had never been given my order.
Nice people, great prices. If they just delivered what they charged for they would be an excellent company.
I have never written a negative review of any company before, but this is beyond belief.
_________________UPDATE_____________________
Gave them the benefit of the doubt. Placed a second order. Just cancelled after second promised delivery date passed.
A good deal is not just a good price."
"I ordered a Samsung big screen TV. TV Authority offered a great price and I did eventually get the TV. Main problem is with the delivery process. After the order was approved and my credit card charged I did not get any tracking info for almost 10 days. During this time they could not give me any status on where my TV was or when the TV might be shipped. The response was always I would get tracking info "in the next few days". Now if a product is back ordered or a company is simply swamped that is one thing. Just tell me how long the delay will be. But to have no information at all on what is going on is unacceptable in my opinion.
On the positive side, once tracking info was finally received the TV was delivered in a timely fashion and arrived in perfect working order. Also, I actually pre-ordered this TV and changed my mind a couple of times during the wait for it come out before finalizing the order. TV Authority was very accomodating to my changing wishes.
To summarize: excellent prices from a legitimate, authorized reseller. They do care about customers and will get you the product you ordered eventually. It's just their order tracking system that needs work."