"I received my purchase in a most timely manner. My purchase was for Christmas gifts and my family members (recipients) were very pleased with the gift and its quality.
Thanks very much."

"I had an excellent experience placing my order with this company and would order from them again anytime. They were very easy to deal with, I had no problems. "

"Never received my order. E-mailed them several times with no response. Have called several times and get the message 'this mailbox is full and cannot accept messages at this time.' Worst company I have ever dealt with!"

"THIS WAS THE WORST EXPERIENCE OF ONLINE SHOPPING I HAVE EVER HAD. I ORDERED THE PRODUCT WITH THE WEBSITE'S PROMISE THAT IT WOULD ARRIVE BEFORE XMAS. I EVEN PAID FOR PROIRITY SHIPPING TO ENSURE ITS ARRIVAL IN TIME. WHEN I STILL HADN'T RECEIVED IT BY XMAS EVE, I CHECKED ON THE TRACKING AND IT HADN'T EVEN SHIPPED YET. I SENT SEVERAL POLITE EMAILS ADDRESSING THIS, AND I GOT NO ANSWER. I TRIED CALLING SEVERAL TIMES AND WAS ON HOLD FOR 30 MINUTES EACH TIME BEFORE I GAVE UP. I OFTEN GOT REROUTED INTO A FULL VOICE MAIL BOX, AND THEN IT WOULD HANG UP ON ME. I GOT THROUGH ONCE AND LEFT A DETAILED VOICEMAIL MESSAGE, AND THAT TOO WAS IGNORED. MY ONLY RECOURSE WAS TO FILL THEIR CUSTOMER SERVICE MAILBOX WITH OVER 20 DUPLICATE EMAILS TO CANCEL MY ORDER, AND NONE OF THOSE HAVE BEEN ANSWERED EITHER. I JUST GOT THROUGH TO A REAL HUMAN AND CANCELLED MY ORDER. ABSOLUTELY THE WORST EVER! I SHOULD CALL THE BETTER BUSINESS BUREAU AND REPORT THIS COMPANY, AND IF I HAVE ONE PROBLEM WITH THEM BILLING MY CREDIT CARD AFTER THE HASSLE IT WAS TO TALK TO A REAL PERSON TO CANCEL THIS ORDER, I SURE WILL BE CALLING!"

"I placed an order on Dec 8, paid for priority handling. Order was not rec'd til dec 29th. I was totally scammed. Order was not as advertised and it was broken. In fact everthing in the boxes were broken. I feel this company is totally dishonest and will do everything to warn other shoppers. This is a fraudulent company!!!"

"I'm sorry but I have tried many many times to find out where my oder was. If I had known you guys had such problems with shipping people there orders I would have never even bothered. I even paid for FAST DELIEVERY...10 something for it and you all have still not sent me anything. I got a tracking number but it doesnt track anything it just tells me that ups got the billing ect. So yes I am very unpleased with this site right now. I hope that you all can fix your problems and come back from all the negative feed back you have gotten. Because this is no way to run a company. Thank You"

"Ordered an iRobot Roomba from TV Marketplace on 12/12/2005 that was advertised as "In Stock" as a Christmas present.

The product did not arrive in time for Christmas, and has not arrived now (it's been ~3 weeks since my order). I have received no email from TV Market Place explaining the reason for the delay, and they have not responsed to my email inquiry from about a week ago. Their phone number doesn't answer (messages full).

Will not order again from them.

Alex Moot
Medford, MA"

"Never got the items I ordered, never got anything but a bunch of generic emails saying I'd receive my order soon. Never got through via phone (tried twice) and couldn't access the live web customer service (tried once). At least my credit card has not been charged - but of course I'll keep an eye on that - this company is the least trustworthy of any I've ever come across."

"ORDER WAS LATE AND IVE BEEN CHARGED 4 TIMES FOR THE SAME ORDER AND STILL HAVENT GOT MONEY BACK THIS PLACE SUCKS........NOW I JUST GOT ANOTHER EMAIL STATING IM GOING TO BE CHARGED AGAIN. tHEY DID FINNALYY REFUND 2 CHARGES AND ONE DROPPED OFF. SO i DID PAY THEM THERE MONEY. NOW THEY WANT TO CHARGE ME AGAIN WHAT A LOAD OF CRAP...."

"I have ordered 1 quantity of 'Sauna Belt Pro-Delux' and the total charge also updated for only 1 qty. But when i checked-out, the billing showed that, it charged for 2 qty. I have immediately sent an email, but received no responce. Next day again i sent an email but received no reply. Next day, i got a mail that the 2 quantities of same items is shipped to me. I have sent an email again 3rd time and also tried to reach them, but nobody is lifting the phone.

I will return it and get my refund anyway. But pls, DON'T DO IT."

"I placed an order for flashlights on December 2, 2005...for Christmas gifts..thinking I am way ahead of things. Well, my first email read:

Dear,
Thank you for your order. Please make sure your billing address matches the credit card you used. If it is wrong your credit card will be denied, and your order will not be sent out. Your billing address is below. If you need a correction in this please contact us now. Our contact information is below. You may now login at http://customersystem.com/new.aspx by using your e-mail address. This will allow you to track your order and verify your address. Your order details are below. If any of this is incorrect please e-mail us ASAP. You can also change your shipping address by logging into the above website. Last but not least you may redeem your free E-Card at http://www.ecardmarketplace.com. You can send Unlimited E-Cards with your purchase! (click here to learn what E-Cards are)
Contact Information:
E-Mail Support Form: E-Mail Support Form
Direct E-Mail Address: ****@****
Customer Service Number (10am-5pm cst) : ***-***-****
Cell Phone Updates.
We are able to send order related updates directly to your cell phone through text messages. If you would like this service please click the link below. All of this information is kept private. All we use it for is sending order status related text messages to you.
Click here to setup text message updates.

Sounds like a friendly company, however on December 6 I got:

dear,
This is just a courtesy e-mail letting you know that you should be receiving your flashlight order by the end of this week to the middle of next week. We are also upgrading your shipping for free from ground to a 2-3 day delivery service for this delay. All orders will be received well before Christmas time.
www.customersystem.com
sincerely,
customer service.

Still, not bad. The next one on December 12:

dear,
This is just a courtesy e-mail letting you know you should be receiving your order by the end of this week. All orders are guaranteed before Christmas. We appreciate your business and hope to provide our services in the future.
www.customersystem.com
sincerely,
customer service.

Hmmm.... I read "garaunteed before Christmas"...next one on December 15:

Dear,
Your order is being prepared. As soon as we have a tracking code available for your order you will receive another e-mail from us. This process normally takes around an hour or so. During high volume shipments this can take longer. Please make sure your address is correct. You can check your address by logging into www.customersystem.com.Additionaly your orders information is below. If this is not correct or you need to make further changes please let us know ASAP.
E-Mail: ****@****
Phone: 1-***-***-****

And then on December 16:

Your order is being prepared for shipment and you should have it soon. We will e-mail you when it is in transit or if there are any problems while it is in transit. It is now too late to make changes to your order. If you have a change that must be made please call us. We will try to see what we can do. In addition please login at www.customersystem.com to view all information pertaining to your order.If you should have any questions please let us know.

Well, It is now December 29. No flashlights. And I live in Wisconsin! It should take this long to walk from here to there to deliver my products. Every time I call the number there is no answer. I have emailed 6 times with no replies, tried live chat with no person ever coming to "chat" and even contacted UPS. UPS says I need to contact TVMarketplace to get a track on the package that never made it here. So after numerous attempts, I am out $80 and have had no contact with anyone from TVMarketplace. Do I need to spell out my advice for the future TVMarketplace shopper? "DON'T DO IT!"




"

"Terrible experience with this website. Ordered a Roomba on Dec 21. Website indicated, in stock, available for Christmas with expedited shipping. Did all that. Order is stuck "In Progress" Can't get through to the vendor via any means whatsoever -- neither e-mail (not returned), chat (never picked up), phone (mailbox full).

I live not so far away from Brookfield Wisconsin, may just save myself all this aggravation by driving their and WATCHING them cancel my invoice. "

"What a terrible company. I've never be so unsatisfied. I placed my order Dec 7th. The day I made my order I tried to contact them. Tried calling no answer! I tried emailing and tried live Chat nothing. I must say this is absolutely the worst company I've ever dealt with. I placed my order Dec. 7th. Tried to call the same day. The phone would ring 4 times and then hang up. I then tried to live chat. Waited for about a hour!! Then I emailed ...didn't get a respond. Then finally I got an email saying:

Dear ,

Thanks for your email. How can we help you?
Please let us know if there is anything else we can do.

Sincerely,
Customer Service

This email didn't indicate who it was from. Very unprofessional! I do buy other places online and I'm not a mind reader. The I get an email 12/12/05 :

Dear ,
We are behind in getting this item out because It was more popular than we expected. This item should be in processing with our shipping department within the next couple of days. You should also be receiving it middle to end of this week. We have also upgraded your shipping for free from ground to a 2-3 day delivery for the wait.

Sincerely,
Customer Service

Still no flashlights..It's the following week!! Then I get an email 12/15/05:

Dear ,
Your order is being prepared. As soon as we have a tracking code available for your order you will receive another e-mail from us. This process normally takes around an hour or so. During high volume shipments this can take longer. Please make sure your address is correct. You can check your address by logging into www.customersystem.com.Additionaly your orders information is below. If this is not correct or you need to make further changes please let us know ASAP.
E-Mail: ****@****
Phone: 1-***-***-****

Well it's way beyond "an hour or so" and still no tracking or flashlights! Now again on 12/18/05 I get an email saying:



Dear ,
Your order is being prepared for shipment and you should have it soon. We will e-mail you when it is in transit or if there are any problems while it is in transit. It is now too late to make changes to your order. If you have a change that must be made please call us. We will try to see what we can do. In addition please login at www.customersystem.com to view all information pertaining to your order.If you should have any questions please let us know.

At this point I check tracking today 12/19/05. This is what I get:
Type Of Shipment: BILLING INFORMATION RECEIVED
Estimated Delivery On: 12/18/2005 at 3:47 PM
Current Status : BILLING INFORMATION RECEIVED
Tracking Number: 1Z2RW05003925105



Well it's 12/19/05!!! Where is it? I am so disgused with this company. I will NEVER order nor recommend anyone order

Uggg!!!!"

"THIS WEBSITE IS THE WORST WEB SITE I HAVE EVER ORDERED FROM.I placed my order on oct 9 for Sauna belt and i waited for 3 weeks and call back to see the status on my order, because the status on there website was always showes that its being under prossesing they told me that, this is on back order and i will recive on oct 31st.I waited till the 31st and call them again on nov 6 and they told me it will be shipped within 10 days, they gave me a $10 disc for the delay.I had call them like 100 times then FINALLY I got my belt on dec 1st. I am really disappoint with the service and the lies they had told me everytime I called. I WOULD NOT RECOMMEND THIS WEBSITE TO ANYONE.I wish I had seen the reviwes before placing the order then I would never order from this web site. "

"I ordered and paid for two sets of the Forever-Everlife flashlights and have not received them. I ordered these the first of November for two birthdays in December and both the birthdays have come and gone and still NO FLASHLIGHTS!! I have called, tried to send faxes, sent emails and no response except for the first time I called on 11-9-05 and the man that answered told me they would be shipped on 11-14-05 and it would only take 2-3 days to get them. HE LIED!!! Now I can't even get a ring tone on dialing their number...just a fast busy signal!! THESE PEOPLE ARE A BIG SCAM!! "