"The woman who helped me return items I had not ordered but were included with an order I made was very patient, considered all things when making a label for the return. She did not want the return to reduce my points. I could not have asked for better service."

"I had never experienced having a package from Talbots that wasn’t delivered and didn’t know what would happen."

"I ordered an item to be picked up at a local Talbots. The item said it was available in the store, but order was cancelled without any notification. I only realized because it was pending on my credit card and then disappeared. It was never notified so I did not have an option to have it shipped. The customer service helped me with this problem, but it took awhile. (15 min on phone). When an order becomes unavailable a notification should be sent"

"I received someone else’s order. The rep canceled my order and reordered it for me. I have not yet received it but hoping the issue is resolved. She sent me a label to return the order that was not mine. She was pleasant and professional and given that I had never encountered a similar situation, despite being a prolific online shopper, I found her to be reassuring. Of course, if I don’t receive my order, my answers will be different! Thank you!"

"He readily understood and responded to my problem immediately."

"The associate was very friendly and accommodating. Was knowledgeable about all of Talbots products. Don’t recall"

"My phone experience was wonderful. The problem I had was fixed immediately!"

"The reason why I called customer service is because I ordered online and Talbots sent the wrong item. I pay a lot because I live in Canada so I also pay duty so a little frustrating. I returned the wrong item to the store in Canada but due to the exchange rate I was given less than what I paid for online."

"I think you should follow Chicos Customer service. It is excellent and resolves problems in about 5 minutes"

"Talbots has the best service of any…online or inoutlet or retail store! I use them all!"

"I ask her to check my size first that I needed,and she did."

"I thought Talbots workers was very responsive in answering my concerns"

"Your online system is not working properly. Although I provided mu email and full profile, and even applied for a Talbots Card which was approved - the system did not identify me. so I could not see the items in my orders. So I could return some that did not work. I made an over$2000 order, plus smaller ones after. None could be traced. Only the agents could. 3 agents with which I spoke could not help."

"I used a reward to purchase something and they charged me on my billl. Associate said there was something wrong but because I didn’t have a confirmation # on my order she couldn’t help me. So I am stuck paying for something that I used a reward for. Talbots has really gone done hill. This isn’t the only hassle I have had if late. Terrible. Doesn’t anyone audit your billing? It’s was a small purchase but it’s the point of the matter. One of your billers screwed up and I get stuck with their mistake?"

"Your employees are helpful and easy to deal with."