"The first time I called about my issue, someone answered and then hung up on me. That is inexcusable. I was very frustated when I had to call back again. This time I got a lovely gal who did everything she could to resolve the issue of my missing order. I received the replacement today and I am very happy with it. Too bad the first person was so rude"

"In the middle of November, I placed an order for 2 reasons—price and availability. After waiting 2 weeks, I received the wrong item. I called Talbots Service and asked for an exchange for the right item. The phone associate did his best but as of today, Dec 9, I have not received the correct item (even though I returned the wrong item Nov 29th). In addition, I was given a credit for $9 less than I paid for the original item—I assume to cover shipping of the newly corrected item? It was not my fault that I had to re-order. I feel I should have received the correct item at the same price as I originally bought it for and it should have been shipped priority mail for free."

"The cyber 50% was THE BEST!"

"It would be helpful if we called and talked to women since it is women's apparel and also someone who speaks English as a first language."

"Exceptional all the way!! Kudos"

"Appreciate reaching a live representative and relatively quickly. I will say that when I first called, I chose the order prompt and received what I assume was a rep from out of the country. When they learned of my reason for calling, they said I would have to speak with customer service and then transferred me but no one ever picked up. So I called back and selected return prompt (I think) and opted for a representative and that is when I reached the person who helped me with the exchange."

"Sales lady very helpful. Checked for me on a size sold out wanted to make sure so she checked. Was very friendly and helpful"

"Very very helpful and knowledgeable. Took care of my problem right away."

"The lady did what she needed to do to complete my order. Efficient, but no happy in her...just doing her job!!!"

"Associate helpful and kind"

"The woman I spoke with was very professional and helpful."

"I was very happy with my telephone call and the help that was provided."

"Very satisfied. Very friendly and helpful."

"She took time with me to make sure I choose the correct size and was very Patient and got me the information to make the correct choses"

"Was great, got everything accomplished"