"I have found that the associates on- line and in Talbots stores have always been professional and willing to help me find the clothing I’m looking for in the store or ordering them on line for me."

"Would love to have access to plus sizes again in Ridgeland MS. When the store move from Jackson MS they did not carry plus sizes in Ridgeland MS"

"Always satisfied with the quality of clothing. I wish we had a store at Partdridge Creek. I miss not having a store close enough to try on clothes!"

"Tom was outstanding. Courteous & helpful.I did not ask but he offered to waive the $8.50 return cost. He never did it. Quite disappointed."

"James was very polite and helpful"

"the rep was able to correct the unsatisfactory results from the previous call to Custoer service"

"This woman was unusually clear spoken, knowledgeable, pleasant, & very Helpful!Give this person a raise!"

"I had a horrible experience at the store- Germantown, TN. I ordered 2 pair pants online & paid for them. I’m a flight attendant, was out of town & When I got home, I realize the manager Rebecca? had put them back on the shelf. I told her I paid for them in full and was ready to pick them up. She argued with me, told me “that’s not possible”, “ You don’t understand banking, that’s called pending!” She called me everything but stupid and ignorant… I had her on Speakerphone and the adults around me could not believe her verbiage. She spoke to me so nasty, Extremely rude., & insulting. I’m a 60 yr old woman… When I called the 800 number I spoke to Rukiya. The most kind, understanding, patient Customer service person I’ve ever spoken to. I explained the situation and she said 100% every single thing I mention was correct. She is a GEM and a great employee for Talbots! A true asset! Thanks to her I will continue to shop Talbots thru 800 number."

"I’m always happy to place a phone order with Talbots. I prefer to speak with a representative rather than ordering on the web, and the representatives are very knowledgeable and personable."

"The first call I made the man answering the phone was not able to understand my questions (he was very difficult to understand) he placed me on hold for customer service and I was disconnected. When I called back I got an employee who was about to apply my credit and place my order."

"I had a great deal of problem understanding the person on the phone. Many times I asked her to repeat herself. I finally did get exactly what I wanted."

"nothing to do with phone experience but about product Why was he neck on the Audrey sweater changed? the other was so much more flattering"

"The experience was fine, but I was unable to exchange the item which was too large. It still has the tags on its and has never been worn. I was told my time to return or exchange had expired. Our local Talbot store just closed on October 26. I had to purchase a second identical top so that I can wear the outfit and I am left with a top I can’t wear. As a rewards member I should be allowed to exchange an item if it is still available."

"The associate I spoke with us very professional, kind nice and efficient"

"I was unable to apply customer appreciation two day 50% off discount"