"After 4 unsuccessful phone calls to have my issue resolved, the last rep I spoke to apologized & handled my issue in a courteous & prompt manner."

"After I called Talbot's to add the apartment number to the address (spoke with Jose), I later received an email from Talbot's saying that only 2 of my 6 items had shipped and another email saying that the rest of my order had been cancelled!!! I then called Talbot's again, and the rep told me that it was cancelled because of some problem with the address! All I did was add an apt. #. It took about 20 minutes on the phone to get this straightened out and to re-order my other four items. The rep. was very friendly and had no idea how and why all these items I'd ordered had gotten cancelled. Fortunately, she was able to retrieve the original order (that I'd just place a couple of hours earlier) and re-enter everything. Now it looks like everything has shipped (albeit as two separate orders), but it was a frustrating experience. I'm a long time Talbot's customer but will think twice before I order online again....."

"Would like as many styles as possible in the plus sizes."

"I tried to place my order online but the discount was not showing. I called to have a call back & never got one. Hours later I tried & finally got through."

"I know when I order from Talbot’s that what I receive will fit, be perfectly made and be exactly as it is advertised on line. I do wish Talbot’s had not moved from Norfolk, VA, to Va Beach, VA, as the traffic to the Beach is terrible so I never go to the retail store and used to love perusing the retail store."

"Love merchandise, my size always fits never have to try anything on."

"Too many times products in catalog not available in stores and Talbots quality has significantly deteriorated. Just another store."

"Experience was good. Pls bring back the “ below waist “ trousers and jeans,"

"I have not been able to shop online with my credit card. I have changed the info. And I know my password is correct. You could sell me more clothes if this worked. Have had no luck working through Commenity. I have to go to my local store to pay my bill and shop!"

"I've been working with Dilia Monahan for well over 20 years. She has been conscientious and thorough throughout the years. I have followed her from CT to FL. Very good employee."

"The fact that you have hours available on the weekend shows a high level of customer service. Additionally, there was no waiting on the line to get an associate."

"I can never place an order online. I have tried two browsers and can never seem to get an order to go through or go through correctly. It is very frustrating."

"Please return to your formerly dependable sizing and quality of materials and workmanship. Feels hit or miss now."

"I feel you sales are very confusing… change by hour and day… miss many good sales cause I see the message too late or item is already sold out."

"All was handled professionally."