"Difficult to understand and seemed to be unsure of what to do. I called because my rewards are unavailable when I order online. Please fix."

"Dry professional, knowledgeable, and got to the problem quickly."

"I tried to call on Sunday regarding my classic reward. I was told that I would be called back. I did this twice and never was called. The sale ended. On Monday, I called again and was helped"

"Needed to call 4 times till someone answered the phone."

"This associate was the best."

"Customer representative was polite, knowledgeable and helpful.My only complaint was the very long wait time to speak with a customer representative."

"Experience with Talbot employees in store and on phone was very good. However, I find it inexcusable that Comenity is charging $2.99 for a customer to recieve a monthly bill, if purchases have been made. We should pay to receive a bill? Is this really good customer service? Many of your customers are older women, myself included. (I have been a Talbot's customer since 1977. We areoften not terribly computer savy and recieing a bill online may be difficult or even impossible. I believe you should give more consideration to those woho have been loyal customers and helped you build your brand. Furthermore, I have heard from salespersons that many people complain about Comenity and their service, esp. on the phone. They are short and rude with Talbot's customers, myself included at times. I would like to suggest that they are not hlelping your reputation or supplying good service to your customers. I believe you should reexamine your association with this company."

"I left a call back number 2 times and it was not returned"

"The first two calls I made were answered by people with thick accents that made them impossible to understand."

"Wait times are frequently excessive. I have used the call back feature and never got a call back. Very frustrating. I think Talbots needs to hire more on line associates"

"The credit card website is a mess. Have to change my password EVERY time I try and use it! So far, Commenity Bank has been no help. Easier to call and place order. FRUSTRATING!"

"Totally satisfied. The person I spoke to was polite, considerate, and quick to take care of my issue. Very, very happy."

"I was very satisfied with the phone conversation but I am still waiting for my blazer"

"I have wonderful experiences with Talbots with every interaction—phone or in person. The helpful attitude and services, along with quality clothing are why I shop at Talbots. Thank You!"

"Was very pleased with everything. I was having problem with my computer letting me place an order. So I called and he made sure I placed my order through him."