"One peice of clothing in my order was not included so she refunded me and re-ordered the item. The packers need to double check that they filled the entire order."

"The representative who helped me on the phone rates a 10+ in every category. When a shopper is over the age of 80 using the .com method is quite difficult. Your rep made my shopping easy and pleasant. Thanks!"

"Associate fine! Product missized!!! Wrong! Too big!"

"The Talbots associate was very helpful. He resolved my ability to utilize my Style Rewards and secured my order. Wonderful customer servicing"

"Excellent customer service! Thank you !!"

"The person on the phone was insistent that I could not change my password using the Website on the phone and did not know how to resolve my problem which remains unresolved. He insisted on placing my order over the phone instead of helping login to the website. When I reviewed the order on email, the zip code was wrong and it was not even in use by the postal service. I had to call a second time to get it changed before it was shipped out. The second representative was helpful and resolved the problem quickly. I still can’t use the website!"

"The associate was very helpful. Talbot’s merchandise is of high quality. The fit is as advertised. Free shipping more often would be appreciated."

"The woman who helped me was friendly, knew the merchandise, was interested in helping me sort out the length in various sweaters and jackets and helpful in finding other items. Two things I wish could change: a few more inches length on sweaters, especially the cashmere pullovers and that you had a store again in Colorado Springs."

"I appreciated not having to go through phone hades to be connected to a person."

"I had to go through 3 sales people even though I have then customer id on catalog. They could not find me, I was told you switched to new system. 3rd person just entered my info in, why could the first 2 not do that????"

"The associate was polite and helped me immediately with my situation."

"Am 96 and still buying from Talbots!"

"Really enjoyed talking to the woman who took care of me sooo helpful like talking to a friend"

"I returned clothes and asked for replacement. I was told that I have to be charged for items and my credit card would be credited. To date that credit has gotten to my credit card and that makes me mad."

"The associate in Winchester Va was short and rude. She was a lead and I'll never interact with her again, I asked her to repect her name she disconnected the call. I have never had a negative interaction at that location. However, the phone associate was helpful and resolved the issue. Some associates need Best Practices for all customers. The customer was always right. This is not true anymore."