"The reason I used the phone to order is because your website is NOT user friendly, in fact it’s terrible and has been for the last 3-4 years . Sorry it’s the truth!"

"The order was easy and seamless thanks to your outstanding customer representative. I am glad to see you are hiring older retirees. There is an element of work ethic but you just don’t get with younger people who don’t have experience in dealing with the public. Keep it up."

"Was satisfied with phone interaction."

"I was so happy to finally get my issue resolved. My order was lost and I was requesting a refund. This was my 2nd call to Talbots. First one I was promised a refund but never got it. This time the rep listened to me, gave me the refund and found the item for me in the warehouse so I was able to order again at the same price. Thank you so much."

"The only issue with the replacement order was the order was not in my name although it was my credit card. We discussed that the package come in that name, but it didn’t. It came in my name and caused a problem."

"I called customer service to return an item that had been sent to me, by one of your stores in error. The c/s rep was cooperative in the beginning and did not understand the dynamics of the call. She was rude and decided to take control of the call (without understanding the purpose of the call). Thereby, barring on rude when all was trying to do was show kindness by return the unpurchased item to the company for it to be forward to the customer, who had paid for it."

"The discount using STYLIST would not take on line to give me the 40 percent off on one item. It would only give me 30percent off. Gentleman on the phone was able to manually order for me. Thank you"

"The associate with whom I spoke was the warmest, most helpful and capable person I have ever experienced on a call. I order more online items than ever so I have lots of calls to make a comparison. You should give her a raise and recognition."

"Professional and personable"

"Horrible experience with a pair of jeans that came damaged (zipper seam not sewn) was looking for Talbots to make it right and easy on me given the circumstances..that didn’t happen"

"I got an email saying my package was delivered to my front porch and it wasn’t, That is why I called but nothing was resolved"

"I simply called to question whether or not shoes were on display in store or not… I did order shoes via catalogue since the shoes were not in store."

"Great - this is one of the reasons I am a loyal Talbots shopper."

"The tops you sell, especially tees,should be consistent in size as they use to be."

"I made my choices from the catalogue that I receive monthly. First, I tried to order in Canada where I live but the colour I wanted was not available here. Ordering from the US went very well and the package arrived in excellent time, however I had to pay an extra $114.00 to cover taxes and duty on the goods sent over the border. I would hesitate to do that again. Is there any way to avoid this problem.? If I could place an order in my store here in Ottawa and then have the order filled by the store,I would then pick up the order here paying the appropriate Canadian prices and taxes. I am sure all Canadian customers of Talbots would appreciate this solution!!."