"I called because my online order didn't work out as I had hoped, and the associate very helpful in sorting out what went wrong and rectifying it."

"I'm very unhappy about being charged for a paper statement when I have been a loyal customer for many years!!!! Are there any exceptions??"

"Sometimes the Talbots app and website doesn’t seem to work properly for me. Saved passwords don’t seem to work, neither do new changed passwords work."

"This concern is not about my phone experience.#1. I have a concern about Talbot’s accuracy in shipping orders, based on a faulty order I received yesterday. I have a photo I can send in support of my concern. #2. Since receiving a email confirmation of my return yesterday afternoon, I have received two very insistent emails saying I must process my return by an October date. This lowers my confidence in the accuracy of Talbot’s online communications."

"I waited nearly 15 minutes on the phone for an associate to pick up. That is at least 12 minutes too long!"

"Associate could not figure out how to refund the shipping on my return of the wrong item sent"

"The staff member was very cordial and seemed to enjoy her job. She was very informative"

"Professional and courteous"

"I would really recommend Talbots getting a different bank for their credit cared. Commenity is horrible! They are rude. I canceled my card the man was disgusting. Can you switch to capital one or chase who offer good customer service. I have been a customer for 30 years and so disappointed I. The credit card bank you use please change."

"Last year I tried to make an order online. On two different occasions I've called to resolve the issue with no results. I've had the same email for years and it says it doesn't recognize my email. When I call they send me a password reset but then it doesn't recognize my email which has NOT changed. The only way I can order is by phone."

"Always like shopping at Talbots"

"For once I could understand the person and they understood me. This is rare with Talbots"

"Putting a phone # on line not just in you catalog"

"Response was quick. I did not have to wait as long as usual."

"I wasn’t able to place an order because I didn’t have the style number. I eventually was able to place it online."