"Always a pleasure shopping at Talbots whether inperson or online."

"Love Talbots clothing especially pants very comfortable and good quality"

"I used to be a Premier card holder. It was very disappointing when that changed. I'd purchase more if that was reinstated."

"unfortunately, I was NOT pleased this time. I did the return my call option, after waiting for 20 mintues for a representative. I never received a call back, and really debated whether I even wanted to place my order! Since I am a loyal Talbots customer, who loves your clothes/accesories, I decided to try again. Again, after a 20 mintue wait, the phone was answered and I was able to place my call. This seems to happen alot at your sales/promotions times especially. Hope this can be corrected in time for the holiday season!!"

"2calls. The first associate had no idea how to help. She cancelled an order I worked very hard to place on line."

"I was unable to use my $25 Classic Awards online, so I called and asked for help. He was able to place the order for me using both the 50% off one item promotion and my $25 Classic Awards."

"My issue with placing an order on .com site was explained and April placed the order for me"

"Rukiya went over & above helping me to exchange a final sale item that was too large. She placed me on hold & her supervisor approved the exchange. I gave her my hip measurement for a better fit with the exchange pants. She emailed me the return label immediately & waived the return fee. She explained that I will have a digital merchandise credit once the return is received. Texts updates have kept me informed. Look forward to receiving the exchange pants & my return to be processed. Thank you"

"I called twice the first representative was completely inept it was an off shore location I could not understand rep she could not handle exchange and informed me that the shirt I wanted to exchange was not available in petite which is what I needed and saw on line I asked to be transferred to US cs rep but she said the shirt was unavailable and hung up- I waited a for a few minutes called back cs and was able to connect with a terrific rep who spoke English and expidedited my exchange process quickly and efficiently"

"Upgrade quality of merchandiser . Quality poor past few years"

"She was the most efficient person I’ve spoken to all year in customer service at any company. I am highly satisfied."

"Relieved to have someone who I could clearly understand over the phone."

"I was very pleasantly surprised how nicely everything went."

"Great that your rep had the ability to offer me the coupon even tho it had expired the day before."

"I was satisfied with the associate, she helped to complete my order also polite and professional I was pleased with her."