"I called and it was busy. 15 minutes wait for a call back from a Representative. So I was looking at catalog, call came in in 5 minutes. I lost my page so I ask Rep if he could let me find my item again, very politely he said yes! Good Customer Service. Thank you!!"

"I used a $20 coupon I received in mail & ordered two shirts but I don’t like to pay shipping at all!! I shop other retailers & never pay shipping…..I don’t shop w/Talbot’s very often b/c prices r so high….I thought shipping was $8.95 but when details showed up in email, seems like I was charged $10…."

"My purchase items were sent to the incorrect address in Canada, causing me to pay $74.91 in customs fees. I specifically gave the original phone associate my US address 3 times and spelled it out for him 3 times and I could hear him tapping the US address into the computer, so I know he entered the correct address. I also gave him my US credit card over the phone, too, which is associated with a US address. My US credit card was billed correctly; however, when I received an email the next day that my item was being shipped to my Canadian address and my billing address was a Canadian billing address, I immediately called and spoke to another phone associate. I told her about Talbots mistake and she said she would contact UPS and tell them to re-route the shipping to my US address and that if she could not accomplish that, she would call me back on my cell phone (I gave her the number). I never received a call back. The shipment was never re-routed to the address I gave Talbots when making the order and instead was delivered to my Canadian address, which is MY WORK ADDRESS. I was not present so my OFFICE RECEPTIONIST paid $74.91 in customs duty fees. I want Talbots to reimburse me $74.91 CDN to compensate me for the mistake that Talbots made on my order. The whole purpose of going through a phone associate was to ensure that things like this don't happen. To say I am angry is understated. I am sure there was nothing wrong with the first associate - he was entering the right information - so it must be your software program. And for the second associate to not adequately address my issue and then not to call me back as promised was inexcusable."

"The man who took my order was best phone experience I’ve had. Previous attempt earlier in day was with woman who was difficult to understand and suddenly broke into wild laugh. I hung up and later in day got the gentleman. Glad I did."

"I get what I order that’s important to me"

"My only quibble is that you don’t give a time estimate of how long the phone wait will be. We just have to listen to the same message ‘as soon as possible’ every 30 seconds."

"I spoke to several operators. This time, I didn't feel that anyone was professional. The first operator didn't even try to understand the situation well, and told me to wait for the package that hadn't changed status for two weeks to arrive. I asked my boss to take over and I went through the process of canceling and refunding the order and placing it again, but his customer service attitude was too frank and it irritated me a lot because I was having trouble with the package not arriving. Later, I had trouble with the delivery of the item I reordered, so I spoke to the operator again, and on the second try, he finally handled it by telling me to contact the person in charge of shipping the product. I understand that they are busy, but if they are only telling customers to wait, I think AI is fine. I want them to think about the meaning of humans working as operators."

"Placed an order but not happy with promotion of my gift certificate"

"I called to make an exchange because in this instance I believe the blazer was defective, poorly sewn in the lapel, and so I wasn't just changing my mind about a size or something. I wanted to make sure I got the same sale price I paid, and because it was defective the associate ensured I had free shipping for returning and obtaining my new jacket. I haven't received my new blazer so I don't know if the quality of the sewing will be better; it's my understanding I will receive it this week. Either way, the associate made the exchange easy. THANK YOU!"

"The day before I tried ordering online, but with computer problems at your end I was told to try the next day. Same deal the next day, but when I called the representative gladly took my order and applied the promo code. Very helpful person."

"Most of Talbot's clothes are classic and I like them"

"Looking for 3/4 sleeve tops with stretch in a v-neck. Beateuo neckline droops."

"Person was friendly and helpful. the wait to answer was long."

"This agent was so friendly and helpful. he was from Tenn.and just a friendly guy. Very helpful"

"I am disappointed that you do not carry"