"Although the associate answered my question (why I was being charged tax) she did not realize that Talbot’s was doing a one day 50% off deal so did not charge me correctly. On another note, I would like to say how sad I am that I can no longer wear Talbot’s clothes. I am elderly, my body has changed, and now the clothes I like from Talbot’s are too tight in certain places, to long in others, and just generally do not fit. I see other women like myself who used to swear by Talbot’s, wandering lost in your stores. It’s a sad moment, and I feel abandoned. Elderly women still have money, still want nice clothes, and want to look attractive but can no longer shop at Talbot’s."

"I am very pleased with Talbot's in every possible!"

"I could not apply my discount online. Not sure if it was resolved."

"My order was sent to the wrong address. I caught this from a text message I received on the order status. I’m still waiting on a credit to my account."

"I have always had good results from speaking on the phone wirh your customer service personnel.Laura"

"Phone conversation was excellent"

"Very helpful and friendly employee."

"Unhappy computer would not let me update a credit card. Kept reverting back to outdated card plus numbers had changed. Card had been replaced because of hacking. Issue still not resolved."

"I was told the merchandise would be delivered by Tuesday. Unfortunately it was delivered on Thursday. I would have paid for espress, since I was leaving town"

"no complaints with phone to the associate. hate to shop online as shipping cost added but then concerning of returning as some stores closed out near by"

"The gentleman that assisted me wasVery kind and helpful...Thank you again!!!!"

"I placed an order on 9/2never received it and I called. After minutes of waiting, the employee comes back and says that my package had been lost. And I could re-order it he would cancel my Lost merchandise and refund me . I spent 45 minutes on the phone waiting for this to take place. The associate was kind of hard to understand, I could tell he was from another country. That’s so frustrating to say the least."

"Not able to use $20 off coupon when I had 2 different $20 off"

"There was minimal wait to reach a telephone associate."

"I do not like your return policy now having to go a distance to get to a UPS store instead of sending us a label to drop at a post office."