"I have always had good results from speaking on the phone wirh your customer service personnel.Laura"

"Phone conversation was excellent"

"Very helpful and friendly employee."

"Unhappy computer would not let me update a credit card. Kept reverting back to outdated card plus numbers had changed. Card had been replaced because of hacking. Issue still not resolved."

"I was told the merchandise would be delivered by Tuesday. Unfortunately it was delivered on Thursday. I would have paid for espress, since I was leaving town"

"no complaints with phone to the associate. hate to shop online as shipping cost added but then concerning of returning as some stores closed out near by"

"The gentleman that assisted me wasVery kind and helpful...Thank you again!!!!"

"I placed an order on 9/2never received it and I called. After minutes of waiting, the employee comes back and says that my package had been lost. And I could re-order it he would cancel my Lost merchandise and refund me . I spent 45 minutes on the phone waiting for this to take place. The associate was kind of hard to understand, I could tell he was from another country. That’s so frustrating to say the least."

"Not able to use $20 off coupon when I had 2 different $20 off"

"There was minimal wait to reach a telephone associate."

"I do not like your return policy now having to go a distance to get to a UPS store instead of sending us a label to drop at a post office."

"I want to receive catalogs"

"Unable to place order on website. Would not allow me to put my billing address in and different shipping address. Called in 2 times after I got the order placed and shipping info 2nd person told me had corrected the problem , but had not billing address was same as shipping. 3rd person did take time to check order said she could not change billing address but assured me it was charged to my Talbots card and in my profile it showed my correct address. Very frustrating as this is a birthday gift"

"I couldn’t place my order because I had some rewards and I don’t know how to use it."

"I was completely satisfied the woman I spoke was very knowledgeable !!"