"This phone experience was very good, my issue was resolved."

"The customer service representative that assisted me with my denim order was great. She took all my information correctly and efficiently without having to repeat anything. This was the smoothest placing and order has ever gone."

"talbots provides a constant tasteful classic design in clothes"

"It’s very frustrating to try to speak to a PERSON not a machine."

"The associate was professional and courteous, and gave clear concise instructions to complete the exchange"

"My local store in Huntersville North Carolina closed. I wish that another store would open in the area. It makes it difficult to find the right sizes that fit.Returns and exchanges are not as easy."

"the associate that I placed an order with for 2 items needs more training, because she set up a delivery to my billing address, my po box and not my physical address when I specifically said to deliver to my home address"

"The first person I contacted, spoke very poor English and was hard to understand and did not understand what I wanted so I called back and got somebody who did"

"Returned items in May with no follow up about refund or merchandise credit. Called to get an update September."

"Talbots has really nice looking clothing, but your customer service center really needs work. The rep I spoke with on 9/6 seemed to be working from home and was not a very good representative for Talbots complaining about the computer and continually repeating questions because she forgot what I had said. She clearly led me to believe it was highly unlikely that if she placed a replacement order, that the items I wanted would ever be mailed out."

"Customer service is fantastic. Love that you can call the store and if item isn’t available they ship free. Finally!!!!"

"I spoke to 7 people at Talbots and never had my problem resolved!"

"Although there was a buy one get another for 50% I was unable to use a coupon I received in the mail and when I asked customer service the rep said I’d already used both of my $25 off (I had two) because the hard copy of those discounts were sent after I apparently used them & since this is confusing I was disappointed also the first rep ‘s call ended abruptly ( o did not hang up on my end) and I found that unprofessional and annoying."

"Always the best service and quality.I do only wear Talbots. Thank you."

"Busy but the hold time was not excessive."