"Employees need better training."

"I loved the dress just that ab4 was too big need to order 2 but the sake would not be honored? Couldn't exchange? So had to reorder without the sale discount or use of my $25 coupons and i needed dress fir special occasion so still waiting for dress to arrive ?? An told i have to return other dress at store then talbots will refund the coupons but that doesn't help still overpaid on the dress of which i still have not received talbots shipping is ridiculous an not to do an even exchange is really a customer rip off very disappointed an most likely done shopping at Talbots"

"Very content with Talbots clothing"

"Your buy one get one 50% off was an issue and person who took my order promised that someone from customer service would contact me to adjust pricing, but no call. Disappointing"

"It took forever to place my order. Felt like I was calling a generic call center. Lots of noise in the background. Kept getting put on hold. Never had this experience calling Talbots."

"The issue involved an item that sold out so quickly, that after the order was placed and confirmed, the item was not available. I needed to locate a substitute that might coordinate with the other items ordered. Not sure if you are ever going to be able 5o eliminate this problem."

"Perfectly satisfied with service and with Talbots always."

"I love the great variety of clothing and great sake promotions, as I am on a budget."

"Talbots fails to include my whole address on the shipping label, so I have had several orders returned to Talbots not delivered."

"I was transferred twice and thankfully ended up with Julie. I have tried to place orders on line before without luck. Julie offered to have me sign up for technical help, but I will next time if my new password doesn’t work again. She was very helpful and friendly. (Amazon is a lot easier - I never have password issues.)"

"I did not wait more than a couple of minutes before an associate answered."

"Called as the order placed in store indicated out of stock, however it appeared that I could order online. So called for clarification to determine if available. Issue is that I wanted the item to coordinate with my I store purchases for an upcoming trip."

"I did NOT receive an e-mail receipt and delivery information as promised. I do NOT have the item I requested. All I get from you is e-mail advertisements!"

"Pleasant. Helpful. No difficulty in understanding her."

"Phone experience was possitive.Not pleased at all with the new $2.99 charge for those of us who would prefer getting a paper statement through the mail!!!!"