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Verified
5/5

2006-01-19

"I pre-ordered a CPU that had an expected arrival date. Communication was excellent thruout the process. The item came in stock on the expected date, and even shipped the same day. It was sent via Fed Ex, and arrived quickly and in perfect condition.
I will definitely look to Tankguys again for future purchases!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
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Verified
5/5

2006-01-18

"Fantastic with the notification process from clicking submit to the moment it arrived at my door. Tankguys rules!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service being easy to reach
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Customer service resolving problems
N/A
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-01-16

"As usual, excellent support and communication. Real, instant and supportive communication. Honest & no secrets about what they have in stock and what's the market trends. They really really work for their customers. My only complaint is that, myself being from Canada, you have to pay the additional 15% taxes which makes the deals maybe not so good. But this is really not a Tankguys.com problem!!! They just rock!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-01-13

"Was one of the few retailers that had the Opteron 144 in stock. Despite the Opteron's popularity, TankGuys did not gauge the price like many others. They also gave stepping information for each individual processor which really helps out the overclocker. Product shipped promptly."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-01-11

"Excellent communications and details on products. Was able to select the stepping for retail Opteron and received quickly and as described. Competitive prices as well. Thanks."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
N/A
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-01-07

"Very pleased with the service of Tankguys. It was a pleasure doing business with them.
"

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Overall quality of the company
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Verified
5/5

2006-01-05

"I was looking for an ASUS motherboard: A8N32-SLI Deluxe for Xmas and it was nowhere to be found, unless you wanted to pay an outrageous price. Tankguys had serveral on backorder and when it arrived, their price remained the same and beat out Newegg.com. It arrived XMAS Eve, just in time for my family and I to enjoy it under our tree.
Tanks again TankGuys!
Jimmy
"

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Overall quality of the company
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Verified
5/5

2006-01-03

"Made a purchase on Dec. 28th. My order was shipped out same day and arrived on Saturday! (With standard shipping rate) I was surprised because Saturday delivery is usually quite expensive. Great service.

Price was competitive and the best thing about them is they let you purchase CPUs by the steppings. I will definitely deal with them again.
"

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
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Is consumer focused

Verified
5/5

2006-01-03

"Tank Guys is an AWESOME place to do business with. Every step of the way I was kept updated via emails. When there was a question about my order Ben Peters emailed me and then responded quickly to my response.

In addition they shipped the item at some extra cost to themselves without charging me, to insure I got the item (an Opteron CPU) when I needed it.

These guys are great. I unequivocally recommend them to anyone who needs some hardware quick and at an excellent price.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-12-01

"Great communications,service and price. Ordered a cpu that was on backorder. It was received by them and shipped ahead of expected date. I was sent an email every step of the way. Definitely would do business with them again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with

Verified
5/5

2005-12-01

"Very good sevice and information on order status. Will use in the future for needed items."

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Overall quality of the company
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Verified
5/5

2005-11-30

"Never heard of this company before reading about them on Anandtech forums. They were the only retailer with the AMD Opteron 146 socket 939 CPU for a decent price, i.e. not price gouging.

Tankguys me know what stepping of CPU I was going to get, and offered to cancel the order if it wasn't what I wanted. Always kept me well informed of my order from the day I ordered til it was shipped.

Will be making more purchases from them in the future. Thanks Tankguys!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-11-30

"I preordered an Opteron and got great personalized service with regular email status updates. Received the CPU the next day after Tankguys got their shipment."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-11-30

"Responded to questions fast, priced the Opteron 146 lower than anyone else, let you know the stepping before they ship the order. They were great to deal with and I highly recommend them. (Fast shipping too)."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused

Verified
5/5

2005-11-29

"I ordered an AMD Opteron 146 socket 939 while it was on backorder. Tankguys still had it at a reasonable price compared to other companies that were price jacking such as Newegg and Monarch.

When the shipment came in they informed me which stepping I was going to get (CAB2E 0540 FPMW) in case I wanted to try for a better stepping.

Prior to ordering I had sent private messages to Tankguys on the Anandtech forums and was promptly replied to. Tank worked with me to ensure I was getting what I wanted and even checked their stock for items that were not listed on their website. They kept me informed all throughout the order and shipping process.

I was extremely happy with my purchase and my interaction with them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site