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Verified
5/5

2006-03-01

"i found the site through pricewatch.com. the price was great... especially since it is a part that is for an old motherboard. that kind of part is not available at other sites. the indexing system was easy to use and ahd all the info i needed... navigation was a breeze. i would buy again from arsenal if it had the part i needed... so long as the rest of the process (delivery and installation) of buying this part goes well."

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Verified
5/5

2006-02-27

"Good security. reliable delivery. good return policy. Enjoy shopping here, the prices are great and the products have great value. Ordering is easy and the varied payment options make is simple."

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
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Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
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4/5

2006-02-27

"I was very pleased with this site. It was easy to find what I needed and the price was very good. I would do business again with them in the future. Two thumbs up."

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5/5

2006-02-27

"They had the exact model lcd monitor i was looking for and the best price. I found them after using pricewatch.com. I placed my order and received a quick response that my order would ship in 1 to 2 days. I'll probably will be using them to buy more in the near future."

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4/5

2006-02-26

"I found the prices to be great. The check out process could be a lot better though. I was unable to pay using Paypal. Otherwise everything was great. Thank you."

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5/5

2006-02-23

"The website was as very simple to use and purchase. The instant notification of the order confirmation was a major plus"

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
3/5

2006-02-14

"I ordered a PHR250CC external enclosure for a 2.5" hard drive from Arsenal PC. The unit shipped was defective. Despite the best efforts of Mike in customer service, a replacement unit did not arrive until 17 January 2006.

I am pleased with the performance of the replacement unit. Unfortunately, I had to pay for the "luck" of receiving a defective unit with the return shipping and the more than 2 week delay replacing the device. It was orginally shipped Fedex "3 day". Why should the return take so much longer??

Mike was very helpful, and veery professional, but could not expedite the replacement.
"

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5/5

2006-02-09

"Great Site. Will Buy From Again. A++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++!"

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Verified
5/5

2006-01-30

"Knowing what I was looking for, this site was easy to navigate and was informative. I have not needed any customer service assistance, but for what I needed, it was great, also the cheapest I found online. I would recommend this site to someone I knew."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
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Being updated on the exact date the delivery was sent
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Delivering products damage free
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Verified
1/5

2006-01-21

"Very dissatisfied with this company on at least this specific order; a barebones system consisting of a chaintech mpm800 MB, P4 1.8 gig CPU, Spire fan, and Linkworld 313G black case with 400 watt PS.
When I got the order and installed the ram, and OS it worked fine for about a day, then all of a sudden began freezing on me. I called tech support and they told me it was one of 3 things, Bad ram,faulty MB, or wrong power supply, I checked everything and replaced everything, come to find out the MB they sent does not supoort the CPU they sent (cpu was williamette, MB only supported prescott or celeron) I asked for a RMA and was sent one...but decided instead to just build another system with a celeron cpu, so i wouldn't have to pay restocking fee, s/h,insurance etc.
I'll never do business with this company again.
The case was a joke (better yet a toy) I ended up buying another MB,case fan and cpu.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2005-12-15

"Not real professional. Out of the ordered product but never notified me. Apparently this Christmas present thing is a surprise to them.
When finally cornered on 21 Dec, after 2 emails and calls to the "Customer Service" number that tells you to email them, they said they "hoped" I wouldn't cancel.
I've told them to refund my money but don't know yet if I've gotten it.
They have no concept of customer service. Recommend you buy anywhere but here.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
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Delivering products on-time
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Ease of checking delivery status
Overall technical support
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Making decisions on their own
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Resolving problems
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Overall web site
Web site being easy to use
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5/5

2005-12-13

"Website is very easy to use. Product listings are clear, and prices are competitive with the best online vendors."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
N/A
Is consumer focused
N/A
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall product shipping and delivery process
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Being updated on the exact date the delivery was sent
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Delivering products on-time
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Delivering products damage free
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Ease of checking delivery status
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Verified
3/5

2005-12-13

"Fast and easy navigation. found what I was looking for. good information reguarding secpts.
good price and easy check out. speedy response.
Sikel,Ebert and I give 7 thumbs up
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
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Ease of checking delivery status
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Delivering products on-time
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Overall technical support
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Making decisions on their own
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Verified
5/5

2005-12-10

"After looking for a new videocard, I researched and focused on buying a Nvidia 6800le. Now, I've been searching around the whole web for a cheap good priced 6800le, and happened to came across this site with the Chaintech 6800le for far less than other stores. I would definitely recommend this store to others because not only does this store have the cheapest prices, but also the ordering transition went extremely smooth. This site looks clean and well protected, with no ads or pop-ups. This is the first time I have bought with this site, and will most likely return."

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Verified
5/5

2005-12-08

"Ordering was extremely easy knowing what I was looking for. Shipping was on time as estimated and in good order. The part delivered was exactly what I ordered and is working great in my computer. Would recommend this site again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service resolving problems
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability