"Hello Tennis Express, as a long time very happy customer we had an issue receiving our e gift card. Burt went above and beyond providing me with outstanding customer service in an effort to receive my wife's Christmas gift. We love tennis express and with folks like Burt on your team, you make it even easier to do business with your company!
Thank you Burt for the outstanding service, I'm a very happy customer!
Sincerely
Tom"
"I ordered these shoes in early November and still have not received them 6 weeks later. Can’t imagine why they want me to review them when I haven’t even received them yet. I haven’t even got an update on my order. But they sure took my money fast. Not happy. "
"Ordered a case of 24 cans of Penn Heavy Duty Tennis Balls for hard surface. Came quickly at a decent price!"
"I placed my order on the 5th and it still hasn't even shipped yet......"
"I received the tracking number yet the package has not shipping out! "
"Review on the ordering, shipping, packing, correctness on my order and experience playing with the racquet.
The process from online order to delivery was painless, prompt and satisfactory. Racquet arrived on the day scheduled. No issues with the racquet when I removed it from the delivery box. Upon inspecting the racquet the item appeared to be new, no marks or visible damages from shipping.
One slight with my choice on red stencil. My string option, black string,(Xcel 17G). The stencil is not visible unless you hold the racquet in a 45 degree with bright light. Not a color combination I would choose again. Not a ding on the review or the racquet. Just a suggestion, in the stencil ordering process it would help to see different photos of select combinations of string color and stencil colors.
The Pure drive 107 performed as publicized. Forehands felt more precise. Backhands on target. Service was impressive. The feel and comfort of the Pure drive 107 is enjoyable.
Having only had two hours of playing time with the racquet, I will get back with additional feedback, review after hitting a few more tennis balls.
Overall, if someone is looking to upgrade from a beginners, intermediate racquet to a muscle car performance racquet, demo the Pure drive 107."
"I purchased with two day shipping and haven't recieved the shirt yet. It's been 8 days with no estimated arrival still. "
"Pretty sure this is a personal info gathering mill. Called their support line and the guy barely spoke english and you could hear loud roosters crowing in the background. Guy was useless."
"Ordered my first Yonex racquet and received it 1 day early! The order confirmation email came through, but it did not show the string tension that I had chosen and I was not able to verify since I checked out as GUEST. However, shipping confirmation email did show string tension, it would be nice to see string tension in the order confirmation email."
"These Babolat Propulse Blast All Court shoes are a very good fit for a tending narrow foot and my previous pair have held up well over the past year of almost daily pickleball play, indoors and outdoors on all types of surfaces. "
"Great customer service experience, prompt response to questions and quick delivery. The products are excellent and great quality. Great first experience and will definitely use this company in the future. "
"It's been in Houston for a week with no updates "
"I placed 2 orders, back to back. I received as scheduled one of the orders. The other, which was missing items, came 8 days later. I received no notification that part of my order was unavailable, not by email or in the package. I had to call to find out why the 2 missing items were not sent. Both orders were to be sent 2nd Day Air. "
"I ordered my shorts over a week ago and I still haven’t received a notice that they have shipped. Customer service told me the first time I inquired that they were still in the warehouse, 5 days later they apparently still haven’t left. I’d love to post a review of the shorts if I ever receive them!"
"Eight days since my order and still No Strings!!!"