ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2021-09-18

Great!

"It was a great purchase, the shipping was on time and the quality of the product it’s perfect thank you "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-09-17

Good prices; fast shipping!

"I placed an order for strings from a competitor; after waiting over a month for strings that never arrived, I placed the order for the exact same strings with Tennis Express. I had the strings 3 days later and at a lower cost as Express offers a discount when purchasing 5 or 6+ sets of strings."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-08-31

"Easy online shopping ✅ great price✅And fast shipping ✅ thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-08-25

Tennis skirt

"Ive been looking for a Nike Dri Fit tennis skirt. Kind of hard to find right now. Tennis Express had what I wanted. And less expensive than everyone else. What surprised me the most is how fast it was delivered! Bravo for them! I will definitely order again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

1/5

2021-08-12

No shipping, no communication

"I do not think Tennis Express is a scam but they are underhanded and untrustworthy. After placing an order in June for my grandson's birthday, the merchandise did not arrive. Upon inquiry I was told one item was out of stock and they would send both items together, soon. A month later I had to inquire again. Same answer. Now, over two months later, I have not heard a word from Tennis Express. I recommend buying from a more trustworthy, responsive company."


5/5

2021-08-10

Great sneaker

"Played pickleball using the sneakers for the first time and after playing for 2 hours, my feet felt great. It is a good fitting sneaker and very satisfied with the fit."


1/5

2021-08-08

inaccurate product delivery date

" Ordered tennis balls on 7/29 and site said product would be available on 7/30. On 8/6, I checked the site and it said product would be available on 8/9. That seems strange, so I asked for an order status on 8/6/ and was then told it would be shipped on OCTOBER 29!!. Even today, the site still says the product will be back in stock on 8/9."


1/5

2021-07-19

Everything that could go wrong did go wrong

"Ordered Wilson Rush Pro in 11 wide.
Had to pay $15 for shipping even though “free shipping” is plastered all over the site.
The shoes that were delivered were not wides. They were 11 regular. Did not fit.
Called the phone number on the box and got someone “offshore” who didn’t understand what I was saying.
Took photos of the shoes and the box and emailed return department. Have heard nothing back. No reply.
Shipped shoes back with a note.
I’m out $119 for the order and $20 more to ship back and have nothing to show for it
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-07-09

Great shoes!

"The Addidas Bounce shoes are very comfortable to wear. I like the look and feel of these shoes. Already have three pairs to rotate through. Great value for the money. Tennis Express and Tennis Warehouse are my go to places for tennis shoes and gear. Thank you very much TE and TW!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

3/5

2021-06-25

Racket Purchase

"The racket arrived very quickly although I did not receive any notification it was shipped. I was disappointed there was no cover. I also thought the standard strings that came free with the racket were poorly strung as the strings in the middle of the racket are constantly shifting."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

2/5

2021-06-24

Out of stock

"I ordered 3 items. No indication that any of them were out of stock until I got the confirmation email. Ended up canceling the order and getting the items from a competitor within days "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

4/5

2021-06-15

Would have been 5 stars, except for USPS ridiculous estimate!

"I ordered 9 sets of strings, which didn't even weigh a lb, & they wanted $30 shipping. Sent free to my daughter in San Fran who mailed it to me for $8.55. Ridiculous! "


5/5

2021-06-07

So easy

"The online access is very user friendly "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-06-06

Great service

"My order was delivered quickly and there was no problem finding what my daughter wanted."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

1/5

2021-06-04

Hidden Shipping Return Costs

"Purchased a pair of tennis shoes for my daughter. They were too big. Went to return them because Tennis Express didn’t carry the size needed and find out that I have to pay for shipping!!! Ha! Never again Tennis Express! You don’t have a store I can walk into! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges