"The ordering process was easy. There was a problem with the wheel having to be transferred which caused a delay in the 2nd day shipping I requested which upset me. An attempt to inform me of the problem was made 2 days in a row. I contacted the vendor on the 2nd day. I explained that the delay was not what I paid for. The product was expedited at that point. The wheel was the right product, looked good, and worked perfectly. I would probably buy from them again but would anticipate a longer delivery."

"Thanks to the TheAutoPartsShop was a great shopping experience and my auto part arrive on time and in great condition. I will be ordering from this site again because the the prices are reasonable and quality was good. So thanks again"

"Web site easy to explore for part I needed. Price was below any others I visited. Received part quickly. Will always check here first when I need car parts."

"Easy system to use. Guides you to asses accurate part for your vehicle. On Time Delivery!

Exceptionally Satisfied!"

"I was so impressed. John, my sales agent was super knowledgeable. He knew exactly what I was asking for and he didn't even put me on hold. He answered on the first ring. No phone maze. On and purchased in 5 minutes!! Awesome."

"TheAutoPartsShop.com has a good selection of products and an easy, intuitive system for finding those parts. I appreciate the extra steps that it makes you go through to verify that you are buying a part for the make and model of car you have.

With that being said, I never received an email notification that the package had shipped, but rather had to go back to the website, enter some information, and manually request an email with the shipping and tracking info. Everything worked out fine, the package was shipped quickly and received on time, so this wasn't a big deal.

However, once the website had made sure that I was ordering the part for the right make and model of car, and the package had shipped, I received the part that I ordered, but it was not the right part for my make and model.

That's right. After so much work ensuring that I bought the right part, and even though the part looks identical from the front side to what I needed, the back of the part (a turn signal switch / headlight switch assembly)has plugs with a different pinout then the 1998 model that I was ordering for.

Let's just clarify here. The part that I ordered was definitely listed as the part for the make and model of car that I wanted to repair. In fact, it was listed as the replacement part for a couple of similar models and for several similar years. The part looks identical to the part that I needed (from the front), and I can easily see how this mistake might have happened. However, the bottom line is that it is definitely the wrong part for the make, model, and year listed (1998 Nissan Frontier). The very problem that the retailer was trying to prevent happened anyway; not because of a user error, but because the retailer has incorrect information about their parts.

As a result, I was able to use the part anyway because I have a fair amount of experience with electronics. I knew where to order the custom MOLEX plugs to fit the back of the turn signal, and I had the knowledge to figure out the pinout of the lights and turn signals so that I could custom wire my car to work with this part. I doubt, however, that most people are going to go to all of this trouble.

All in all, I would say that TheAutoPartsShop.com has a good website, and I am sure that most of their products are correctly identified, but I landed in an exceptional case on my very first order. If I need another basic part for this truck then I will consider ordering it from this retailer, but if it is a part that is electrical, or is special to this model, I would strongly consider ordering it somewhere else first."

"THe AutoPartsShop is fantastic! They answered all of my questions - fast. The part arrived quickly and worked perfectly the first time I installed it. The AutoPartShop's prices were the best on the web. All this and a 2 year warranty. Thanks, AutoPartsShop!"

"Theautopartsshop had THE best price, with a great website and super fast shipping. This will definitely be my number-one
go-to site when I am looking for car parts. Thanks!!"

"The parts were easy to look up.When I received the parts they were exact fit for this application. I ordered headlite asys. for a Ford Contour. The old ones were yellowed & scratched. I tried to clean them with a lens fix kit, just not the same. Very nice fitting parts, work GREAT!!!"

"The people on staff are great, i had an issue with ordering the wrong part, and they quickly responded with return instructions, and my new part shipped really fast. everything else i ordered was as i expected, no bad surprises with quality or parts. would recommend anyone looking to do your own work, to buy your parts here, way cheaper than the auto store! will deffinately buy from again!"

"TheAutoPartsShop.com was easy to order,low priced,and fast delivery time. Extremely Happy"

"I ordered the front and real break pad sensors for my 2006 Lexus LS 430. I have got it on time. The price and quality of the products are very good. I will introduce to my friends and visit it again. "

"I received excellent customer service from TheAutoPartsShop! Immediately after I placed my order, I called in to customer service to ask what the "core value" of the product actually meant. The customer service agent explained what it was very clearly and told me what I should do to receive that core value after I send the old part back in. I'm very pleased with the service I received and I'll keep ordering from TheAutoPartsShop! Thanks guys!"

"great service with exceptionallyy fast shipping. part was as described and in great condition."

"Their website was not updated to say they they had no stock. Ordered a window regulator and it took them a day and a half to tell me they didn't have it after I had ordered it. didn't tell me when they would have it or where I could get it. Not too cool.

In response to their response:
regulator comes with the window motor, it's all one unit. So whatever you were trying to imply, you failed. All I stated was fact.. sugar coat it all you want.. you still have a lot of good reviews.. but if you don't have something in stock and your website doesn't say it, you have wasted my time. not to mention my funds as they need time to clear back into my account.

I guess I'll add that they can't take constructive criticism either. The next cheapest retailer (who I had named but Mr Grumpy here had my post removed because of it. I wonder how many other negative reviews you had removed) has way better service and ended up being the same price because the core charge was different. PS you lied about when I made the purchase. it was the 16th @ 10PM

PSS. To smart shoppers: look at all the negative reviews for patterns.. not just the good reviews.

added 4/19:
The sign of a poorly run business.. sit there and argue with the customer online and make excuses. Instead of looking at where you could have improved and make changes. I did you guys a FAVOR by bringing your rough areas to attention
Good luck staying in business.. your gonna need it. moved from 2 stars to 1 because you had to argue with me and lie"