"Navigating the site is a little cumbersome. Site seems to kick me back to address book when I try to go to continue shopping which is a little annoying."
"The website was lacking as all options and dimensions were not easily found or weren’t there. My designer really helped put it all together. It would have been nice to clearly see all my options up front."
“Thank you so much for your feedback about how we can better improve our website, as we are always looking for ways to improve our customer's experience. We appreciate your business and are glad you had a great experience with your designer! Please do not hesitate to reach out to us if we can be of further assistance.”
"This is this first time I have ordered a full kitchen online. The site is setup to make all of the different options I needed very easy to choose the correct ones and even ones I didn't know were even available. I would do it again and highly recommend to anyone. Thanks!"
“We’re thrilled to hear you thought the website was easy to use, that’s one of our main goals - a user-friendly website! Thank you so much for your review and for your business, we truly appreciate it!”
"Elisabeth was wonderful to work with. It was so easy to get all of our wants in a design that was exactly what we wanted."
“Thank you for choosing us, we really appreciate your business and are glad we were able to help with your remodel! If you need anything else, please don’t hesitate to reach out!”
"I worked with Cheryl, my designer and she did a great job of helping me determine everything that was needed. A very special thank you to her for the patience and professionalism she displayed throughout the entire process. We are looking forward to our new cabinets!"
“Thank you so much for your review, Cheryl will be thrilled to hear she was helpful in your design process :) If you need anything else, please let us know!”
"Worked with an great designer. Provided all the dimensions and specs and was done in a timely manner."
“Thank you for using our free design service, we’re glad you found it helpful! If you need anything else at all, please don’t hesitate to reach out to us :)”
"I ordered 48" vanity from RTA. It arrived within about a week. I'm very happy with the quality of the product. Two areas that could be improved are the assembly directions and notification of when to expect delivery. I already have ordered a second cabinet and would recommend RTA to others."
“Thank you so much for your feedback, we are so glad to hear that you are happy with the product and appreciate your business! Thank you for your feedback about delivery notifications and assembly instructions, we will take this into consideration as we are always looking for ways to improve.”
"I appreciate the help through emails and phone calls to design our kitchen and finalize our order."
“Thank you for your review! We’re glad we were able to help and if you need anything else at all, please let us know!”
"We worked with Cheryl from theRTAstore to design our kitchen and she was FABULOUS. She worked with us over 2 weeks of back and forth correspondence and two 15-min phone calls. She came up with a design that we couldn't even dream of, suggesting very good ideas and giving solid advice. Thank you so much Cheryl. We can't wait to order our kitchen. We ordered a sample and it was so beautiful."
“Fadi, thank you so much for letting us know about your experience, and for the 5-Star review! We are so happy you are pleased with your design and the service you received, and we appreciate your business!”
"Cabinets arrived in perfect condition.
Shipping is questionable. I received a call 24 hrs prior to establish a delivery window. Took the afternoon off so I would be there. Cabinets never showed up that day. Called the delivery company and was told the cabinets are still in Ohio. They weren't sure why I got a call for delivery. Finally got the cabinets 5 or 6 days later."
“We are so very sorry about the delay in your cabinets being delivered, and understand how frustrating that is! Please know we strive to give our customers the most accurate delivery times we can. We do apologize for any inconvenience this may have caused. We are so happy to hear you are pleased with your cabinets, and we greatly appreciate your business!”
"Ordered previously, happy with cabinets. Ordered more for another room."
“Thank you so much for your order, we’re thrilled to hear you’re happy with the products you received. If you need anything else or have any other questions, please don’t hesitate to reach out!”
"Great experience, will shop again. "
“Thank you for your review! We’re glad we were able to help and if you need anything else at all, please let us know!”
"Great ordering and design experience. Katrina did a great job and was very accommodating when it came to changes."
“Thank you so much for your review, Katrina will be thrilled to hear she was helpful in your design process :) If you need anything else, please let us know!”
"I can't wait to see my cabinets installed. I love the design and suggested upgrades, and I can't believe how easy it was to have a professionally designed custom look!"
“Thank you for using our free design service, we’re glad you found it helpful! If you need anything else at all, please don’t hesitate to reach out to us :)”
"Cabinets are of excellent quality for the price, and we were pleasantly surprised at how simply they assemble."
“Thank you so much for your order, we’re thrilled to hear you’re happy with the customer service you received. If you need anything else or have any other questions, please don’t hesitate to reach out!”
A rep from The RTA Store, rtastore, has responded:
“Thank you so much for your feedback here, as we are always looking for ways to improve our website and the customer experience. Please do not hesitate to reach out if you experience any more difficulty, we would be more than happy to assist you in any way that we can. We appreciate and value your business!”