"i usually don't write reviews but these folks went above and beyond to make things right. My table came with a not so perfect leg and Classy did not make me go through trouble in getting a replacement part ordered for free. Thank you.
BTW, i found a table i liked at a leading furniture store and noted the name. Found it at Classy for a fraction of the price. That's how i found them!"
"Previously bought an area rug for $129 at Ashley Furniture...needed another to match...looked online and found The Classy Home with the most fabulous low price for the same rug....about 40% less!....ordered it, received it soon after....perfect shape, perfect match, perfect delivery, and perfect service all around! Thanks, The Classy Home....I will be back!"
"I was very impressed with the service. I ordered a bedroom set and it arrived in less than a week. One of the pieces was damaged though and, after two short emails with the customer service department, it was replaced w/o any hassle. Excellent service. Thank you."
"I ordered a chest from Classy Home, and unfortunately it was through no fault of them the dimensions were inaccurate. I called classy home, and they offered me a discount if I decided to keep the dresser, but I preferred to have it exchanged for another model. Customer service provided me the help that I needed with the process in a fast and pleasant experience. Thank you for your wonderful customer service and fabulous chest."
" I ordered a dining set from Classy Home. It was $600 less than any other place online for the same set, so the price was very good. However, the table top arrived damaged. Classy Home sent out a furniture repairman who concluded the damage in question was beyond repair. Classy Home then proceeded to send me a new table top.
Overall, the seller made things right, but the process was a bit slow. I guess it probably took a month from contacting them until the replacement arrived. Also, you may want to read the "terms & conditions" before ordering from them. They accept no returns.
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"They were so helpful and fast. I added a bed to my original order with no hassle. Everything arrived in great condition."
"I was looking everywhere for the perfect "antiqued brass" looking headboard for my newly re-decorated bedroom. The best match was the one on your website. The price was great compared to others and I initially thought the shipping a little high, but it was packaged so well and arrived so quickly with no damage thanks to the great packaging that I was happy all around with my purchase and the total price with shipping was still less than other comparables.The headboard made the final statement in my new bedroom, everyone loved it!"
"I found the best price on the web for exactly what I wanted; however, it arrived smashed. The Classy Home requested photos, which I sent, and immediately took care of the problem. I am very satisfied with them and will no doubt shop there again."
"I fell in love with this kitchen island/breakfast bar and had to have it. I kept debating if it would be too big for my small kitchen. I searched several websites for the best price and convinced myself to purchase it. Classy Home definately had the best price. I just had to have it. I am so glad I did. It is not too big at all. I love it! It arrived quickly, in good condition and I put it together with the help of my son in law. I put the bar stools together myself. I love it! "
"Overall, I was very pleased with my purchase. Communication on the status of my purchase from customer service would have been nice especially as the item was delayed, but when I called to find out the status, the staff was very courteous and provided the answers I sought. "
"Worst customer service ever. Have been dealing with them for over two weeks regarding a warranty issue. Actually sent me an email telling me they are sorry for giving me the runaround..I now have to file a complaint with the BBB and probably will do no good as they already have an "F" rating with the Better Business Bureau. Stay away at all cost. What you save up front will give you a headache later.."
"*updated from original* I originally was unhappy with the company b/c one of their drivers, but they contacted me to apologize and also gave me a $ credit, which is more than other companies will do! At least this shows they want to keep their customers and care about their reputation."
"I ordered a sofa and loveseat from Classy Home that I saw in an Ashley Furniture store here in Austin. The total, shipping included, was over $700 less than buying from the store. Shipping took a couple days longer than I had hoped but I was extremely satisfied with the product. I would definitely use The Classy Home again."
"I was very pleased with my experience with Classy Home. I was first nervous of buying furniture online but once I figured out that I would save $1000 buying online versus in the store I couldn't resist giving it a try. I'm glad I did! I received my furniture quick and was abble to track my order along the way. The customer service area answered my questions timely. I think the thing to remember is that you do have to wait and be patient. You do need to realize that if there is an issue it can be fixed. I received my furniture faster online than I would have ordering it from the Ashley store. Overall it was a great experience and I will encourage people to buy from The Classy Home."
"I am very pleased with our experience with The Classy Home. The price of our sofa and ottoman was the lowest we could find anywhere. The shipping price was reasonable, as was the transit time. Customer service via email was very prompt, and all questions were answered well and courteously.
The items we ordered were beautiful, but the ottoman had a couple of defects. The store contacted me when learning that I was not completely satisfied with the condition of my order. The representative was friendly and very willing to resolve the issue and replace the defective parts.
We will definitely recommend this merchant to our friends and family, and will likely shop with them again in the future."