"My scanner does not work. I was told they would send me a mailing label to send it back to replace it, but I have not received it. They just keep sending me emails with further questions or tasks for me to complete. "

"Pretty satisfied with the software...I have had issues with deleting items; sometimes they won't delete and occasionally it will delete 2 lines (items) from the list.
Considering that everything is becoming compatible these days, I should be able to upload my receipts/files directly into Quickbooks...that would be a huge help."

"Yes the scanner works well "except" I find I have to go back through most receipts and correct flaws in the recorded stats of the receipts, takes lot's of time.
Your quote / unquote hints or tutorials are very un-useful to non tech savvy clients. I could actually use a training class with a live body one could interact with.
I personally think this product has great potential for my company, but I'm struggling to know and understand how to use it."

"Very satisfied and very comprehensive. Great way to keep contact of your expensive and important papers in a electronic format Easy to review and change. "

"Everyone was very helpful. Neat Company is the best!!"

"Keeps everything organized for tax purposes."

"Fast shipping, got everything I ordered!"

"The optical reader could be improved on. it doe not do a great job of reading all of the alpha-numeric characters.

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"It works well if you have time to mess with it"

"good service, it was delivered in about 10 days from order"

"Two things to do better: ( 1 ) a DVD on how to set up and use the Neat Desk. Not go on line and have to jump around.

( 2 ) Make the Neat Desk Blue tooth so you don't have to go to the Cloud or use a cable to hook up to your Computer. "

"I like it but it is slow to upload images"

"No password and failure to response to message. "

"Office Max did a great job. I like product but having trouble on how to use fully."

"The Neat scanner is working just fine."